AVN - Commercial Lines Account Manager

Overview Commercial Lines Account Manager – Property & Casualty Location: Remote At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way Responsibilities What You’ll Do / Your Impact Client Partnership & Risk Strategy Provide day‑to‑day servicing for assigned commercial client accounts Build and maintain strong long‑term client relationships through proactive communication Deliver a consistently high level of customer service to internal and external clients Operational Excellence Coordinate with the Commercial Sales team to service commercial accounts, including: New business placement Renewals Endorsements Cancellations Audits Billing and financing Certificates, schedules of insurance, EPI, and auto ID cards Payments and customer inquiries Address client concerns promptly and involve appropriate internal partners as needed Notify leadership of significant issues and actions taken to resolve them Ensure all work complies with insurance laws, company policies, and established procedures Strategic Contribution Support retention and account stability through accurate execution and responsive service Collaborate with internal teams to ensure seamless account handling and client satisfaction Qualifications What You Bring Required High school diploma or GED 5+ years of industry‑related insurance experience Active Property & Casualty insurance license Strong working knowledge of commercial insurance practices and regulations Proficiency in Microsoft Office products Strong verbal and written communication skills Ability to work independently while collaborating with a team Preferred Commercial Lines experience Experience working in Applied Epic or similar agency management systems Core Competencies Detail orientation and accuracy Accountability and follow‑through Client‑first mindset Professional communication Organization and time management Problem‑solving and sound judgment Additional Information Compensation: Hourly range: $28 – $43 per hour Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Work Model: This role is Remote Professional Development – Alera Group Academy At Alera Group, growth isn’t left to chance. Through Alera Group Academy , we provide structured development opportunities designed to help you expand your expertise and build a meaningful career. You’ll have access to: Role-specific learning paths Leadership development programs Technical and compliance training Industry certifications and continuing education support Peer learning and knowledge-sharing communities Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow. Licensure & Certifications (If Applicable) This position may require: Active Property and Casualty License Ability to obtain required licensure within agreed upon timeline after hire. Ongoing continuing education to maintain active status We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. #LI-AM1 #LI-Remote