Automation & AI Specialist

Rhino Entertainment Group is an online casino and sportsbook operator headquartered in Malta, with offices in North Macedonia and team members across Europe. We run 8+ casino brands in regulated and soon to be regulated markets. Since 2020, we've grown from 30 to over 250 people and we're continuing to expand. We operate casino brands, a sportsbook, and are moving into new markets. That means handling player acquisition, retention, payments, compliance, customer support, and everything else that comes with running gambling operations across multiple jurisdictions. This kind of growth creates scaling challenges, and we need someone to help us tackle them with automation and AI. We're creating a new role to drive automation and AI adoption across the company. This isn't a developer position. You'll work across departments to find repetitive work, evaluate tools, implement solutions, and help people actually use them. This is a key role for us with a big impact on the whole organization. You will have access to engineering resources when you need them. The goal: find the 20% of changes that deliver 80% of the gains. We have a strong preference for buying proven tools over building custom ones. You might be right for this if you: • Enjoy eliminating tedious manual work • Can sit in on a finance team's reconciliation meeting and spot three things to automate • Know when a simple workflow tool does the job and when you need something heavier • Can train someone in compliance who's never touched automation before • Understand that the best automation is the one people actually use Key Responsibilities Discovery & Analysis (35%) • Run structured workflow audits across departments • Talk to staff to understand their pain points and where they're doing things manually • Map processes and identify what's worth automating • Evaluate build vs. buy decisions (with a bias toward buying) • Research automation tools and AI solutions relevant to iGaming Implementation (35%) • Configure and deploy workflows using low-code/no-code platforms • Integrate AI tools (document processing, chatbots, classification) into existing workflows • Coordinate with engineering for complex integrations that need code • Manage vendor relationships for automation tooling • Document everything with runbooks and clear ownership Optimization & Evaluation (15%) • Monitor what you've deployed to ensure it's working and being used • Track metrics: time saved, error reduction, adoption rates • Iterate based on feedback, discontinuing what isn't working and expanding what is • Run periodic reviews of existing automations to find improvement opportunities Enablement & Change Management (15%) • Train people on new tools and workflows • Find and support department champions who become local experts • Create self-service resources: guides, videos, templates • Report monthly on automation impact to leadership Where to Look We're not starting from zero. We already have automation initiatives running in customer support, identity verification, and fraud prevention. Your job isn't to redo that work. It's to find what we've missed, get more value from tools we've already bought, and connect things across departments. The obvious places to start are Operations, Finance, and Legal/Compliance. But we're not going to hand you a detailed list. Part of the value you bring is figuring out where the real opportunities are. Some of the best wins might be in places we haven't thought to look. Required • 2-4 years of experience in automation, process improvement, or a similar role • Hands-on experience with automation platforms (Make, Zapier, Power Automate, n8n, or similar) • Experience implementing AI/ML tools in real business workflows, not just personal experimentation • Strong process mapping skills. Given an hour of interviews, you can diagram the workflow. • Track record of training non-technical people on new tools • Strong English, written and spoken Preferred • Experience in iGaming, fintech, payments, or other regulated industries • Background in operations, finance, or compliance • Familiarity with RPA tools (UiPath, Automation Anywhere) for more complex scenarios • Data skills: SQL, spreadsheets, BI tools What we're really looking for • Agency. You knock on doors. You don't wait for permission. When something blocks you, you find another way. • Curiosity. You research new tools because you find it interesting, not because someone told you to. • Pragmatism. You'd rather ship a simple workflow today than a perfect custom solution next quarter. • Teaching ability. You can explain automation to someone who's never used it, without being condescending. • Comfort with ambiguity. This is a new role. You'll help define it. How does Success Look like in the first 90 Days: Learn, Connect, Identify Month 1: Immersion • Learn how iGaming works: online casino operations, key workflows, regulatory landscape • Shadow teams in Operations, Finance, and Compliance to see how work actually gets done • Build relationships with department heads and people who might become your champions later • Get system access and start mapping what tools we already have Month 2: Discovery • Run informal workflow audits to find where people spend time on repetitive tasks • Document pain points and manual processes in priority departments • Research tools that fit the opportunities you're finding • Build a backlog of improvements ranked by effort vs. impact Month 3: Early results • Identify 2-3 small, low-risk automations that can prove value quickly • Start implementing or piloting your first solutions • Set baseline metrics so we can measure improvement • Present your findings and proposed roadmap to leadership Working for Rhino includes plenty of perks. What we offer: Competitive salary based on your knowledge & experience Quarterly performance bonus split on personal objectives and company performance €500 Yearly Wellness & Mindfulness allowance to support an active lifestyle Flexibility & a work-life blend through our Hybrid Working environment Work from anywhere with our 30 days “overseas working” Diverse, dynamic, fun environment with happy and helpful colleagues Learning & Development opportunities to invest in your personal development Fresh fruit, healthy snacks & food are available at the office everyday - and of course, good tea & coffee Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office Regular social events to strengthen long lasting relationships Enjoy a “Me Day” on your birthday Paid time off, including extra days for special life events AXA Private Hospital & Dental Insurance Coverage Form an active part of our talent acquisition, with our Referral Bonus And to top it off, a great culture! Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career! 🎉 Our Story Rhino Entertainment Group is a fast-growing online gaming operator that was founded in 2020. Winner of the EGR Rising Operator of the Year Award 2023 and iGaming Idol Employer of The Year Award 2023, the company has a multi-brand strategy. Rhino group is committed to providing its players with the best possible gaming experience supported by a cutting-edge gaming platform. Our Culture “We are a community of passionate, committed, driven and fun-loving people who are united by a shared mission to deliver world-class entertainment to our players in a vibrant and dynamic environment. Our culture identity is rooted in our curiosity, our sense of community and unwavering drive for success. We cherish each person’s unique qualities and contributions, and we encourage our team members to take ownership, think creatively, find solutions and enjoy the process of achieving our goals!” DEIB We are proud to have so many diverse backgrounds, cultures, perspectives, and ideas represented within our Rhino community, which fuels an authentic workplace and a strong sense of belonging. This broad spectrum helps us achieve a supportive working environment where everyone can make the best use of their skills, free from discrimination or harassment. Diversity goes hand in hand with promoting equal opportunities for all current and future employees and at Rhino, we are committed to ensure fairness in our recruitment process. How We Work At Rhino we very much believe in supporting flexible working arrangements! By blending working from our vibrant offices and using the latest tech to work from home, through our Hybrid Working environment, we firmly believe that we can create an effective, balanced, and collaborative working experience to help us achieve our goals!