AU Logistics Operations Specialist

We’re rethinking homes for how people really live, and we’re looking for a AU Logistics Operation Specialist to join our Logistics Operations team to help shape the future of living - one thoughtful detail at a time. Operations at Castlery makes it all work streamlining processes and elevating every customer touchpoint. This is a fully remote role based in Malaysia, supporting our AU logistics operations. What you'll be doing: Own end-to-end outbound operations, ensuring timely order processing, carrier collections, and daily dispatch execution while maintaining service level commitments. Monitor warehouse dispatch capacity, outbound workflows, and carrier performance, proactively identifying and resolving bottlenecks that may impact fulfilment timelines. Manage escalated outbound and delivery-related issues, conducting investigations and driving resolutions independently to minimise operational and customer impact. Coordinate cross-functionally with Warehouse, Customer Experience, Supply Chain, and Logistics teams to support operational requirements, showroom replenishments, and continuous improvement initiatives across outbound operations. What you’ll need to succeed: Experience managing transport and last-mile delivery operations, with a strong understanding of end-to-end outbound processes from order release through successful customer delivery. Proficient in TMS, ERP, or similar operational systems, with the ability to analyse performance data, identify trends, and drive data-backed corrective actions. Ability to analyse operational data, identify gaps or inefficiencies, and translate insights into practical corrective actions Built for Real Life, Designed for What’s Next At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change. Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy. If you believe that good homes create good lives, come build with us.