Associate, Salesforce Administrator

ABOUT OUR ORGANIZATION At STEM From Dance, we envision a world where innovation flows from every community, where our greatest challenges are solved by the brightest minds from every background, and where our economy thrives on the full spectrum of human creativity and ingenuity. To this end, our mission is to ignite creativity and confidence in future innovators, equipping them with skills to thrive in STEM through the transformative power of dance. The Challenge: America faces a critical STEM talent shortage. With over one million STEM jobs projected in the next decade—more than any other industry—we cannot afford to leave any brilliant mind behind. Yet traditional STEM education fails to engage countless students who possess the creativity, problem-solving skills, and innovative thinking that drive breakthrough discoveries. Our Solution: We meet students where they are—through the power of dance—and show them where they can go. By fusing STEM concepts with creative expression, we create learning experiences that spark curiosity, build confidence, and develop the next generation of innovators our economy desperately needs. ABOUT THE ROLE Reporting to the Director of Operations, you will work to develop Salesforce automations and workflows to support org-wide needs, such as data tracking and processes. This role will oversee all aspects of Salesforce's functionality, including the integrations of external platforms, such as Jotform, FormAssembly, PandaDoc, Google Workspace, and Disco AI Social Learning. We are a tech-forward organization that actively explores and adopts emerging tools — including AI, to improve our workflows and operations. The ideal candidate is curious about new technology, has dabbled in AI tools, and is eager to help us evaluate and implement solutions that push our work forward. A key part of your role will involve a deep understanding of Salesforce, integrations, and providing ongoing expertise in backend operations to improve efficiency. WHAT YOU'LL DO Salesforce Administration (60%) Collaborate with partners, participants, and staff to define and document optimal workflow processes. Configure and maintain Salesforce objects, both standard and custom, as fits staff needs (Contacts, Opportunities, Enrollments, Venues, Campaigns). Own the end-to-end design, deployment, and maintenance of a high volume of automated web forms (e.g., Jotform, FormAssembly) across registrations, reports, surveys, and more — one of the most frequent and hands-on responsibilities of this role. Maintain program-related records (enrollment, attendance, impact metrics) with accurate data mappings. Serve as the subject-matter expert on Salesforce backend operations. Design advanced dashboards and data-visualization projects to support strategic decision-making. Continuously refine data structures, validation rules, and flows to align with organizational goals. Monitor new Salesforce releases and propose feature enhancements. Automate email alerts and task assignments to support partner coordination. Build custom dashboards and reports to surface insights on engagement, program impact, and donor retention. Collaboration & Training (20%) Partner with other departments to intake and prioritize cross-departmental data and reporting requests through project management/ticket tracking systems. Train staff on Salesforce best practices: data entry, report creation, and workflow management. Act as a strategic thought partner — participate in solution design workshops and process-improvement initiatives. Provide ongoing troubleshooting and technical support for Salesforce-related issues. Workflow & System Integration (20%) Optimize and integrate Salesforce with external systems (PandaDoc, Disco, Google Drive, etc.). Configure connections to email-marketing platforms, donation processors, and event-management tools. Embed external waivers/clauses into Jotform, FormAssembly, and ensure seamless sync with Salesforce. Update workflows, fields, and reports to meet evolving cross-departmental requirements. Qualifications Required: 3+ years of hands-on Salesforce administration (Sales Cloud). Proven experience with Jotform, FormAssembly, or similar form builders integrated into Salesforce. Strong understanding of data modeling, process automation, and report/dashboard creation. Familiarity with REST APIs and middleware platforms. Excellent communication skills and ability to train non-technical users. Demonstrated curiosity about AI technologies and their practical applications. Preferred: Salesforce Administrator certification (ADM-201) or higher (desired). Experience with AI/ML platforms and building simple chatbots (e.g., using OpenAI, Microsoft Azure AI). Basic scripting skills (JavaScript, Python) for API integrations and data transformations. Prior exposure to nonprofit or education-sector CRM implementations. BENEFITS : STEM From Dance offers a competitive total compensation package inclusive of benefits such as health insurance, generous paid time off, flexible schedules, yearly professional development stipends. More details can be provided upon request. TRAVEL: While not a regular part of the role, occasional travel — such as to New York City or other major events — may be required as opportunities arise. LOCATION: This is a remote position based in Latin America (Mexico, Brazil, Chile, Peru, Colombia, or Costa Rica). While travel is not frequent, you may occasionally be asked to attend in-person meetings in New York City 1-2x a year. Mexico: MXN 39,409 - MXN 46,138- per month Brazil: R$8,647 - R$14,699 per month Chile: CLP 1,977,185 - CLP 2,725,857 per month Peru: PEN 7,267 - PEN 9,760 per month Colombia: COP 8,688,313 - COP 10,688,008 per month Costa Rica: CRC 506,485 - CRC 994,945 per month