Associate OTC - Full remote (F/M)

Position

We are currently looking for a candidate for the position of Associate OTC (he/she) for our client from the medical technology industry.

Additional Information

The Associate OTC (Disputes) role is focused on managing and resolving customer disputes related to invoices, payments, pricing discrepancies, deliveries, and other order-to-cash processes. The position requires close cooperation with customers and cross-functional teams to investigate issues, coordinate resolutions, and ensure proper documentation and tracking of dispute cases. A key responsibility is identifying root causes of recurring disputes and driving process improvements to prevent similar issues in the future. This is a fully remote, 6-month temporary assignment created to support a high volume of customer disputes while the organization implements upstream process and technology improvements.

Offered salary

Salary: from 6000 to 7000 PLN gross/month, depending on experience and competences.

You’re ideal for this role if you:

• Have experience in OTC, Customer Service, Order Management, Accounts Receivable, or Dispute Management
• Are fluent in Spanish (written and spoken) and have a good command of English
• Can effectively investigate and resolve customer disputes related to invoices, payments, pricing, and deliveries
• Have experience collaborating with customers and cross-functional teams in an international environment
• Are well-organized and able to manage multiple cases simultaneously
• Have basic Excel skills
• Thrive in a fast-paced, high-volume environment
• Experience working with SAP
• Experience with GetPaid, Esker, or EDI tools
• Previous experience in a Shared Services Center (SSC) or international finance operations environment
  
  

Your day-to-day responsibilities include:

• Managing and resolving customer disputes related to invoices, payments, pricing discrepancies, and deliveries
• Communicating with customers to provide updates and supporting documentation regarding dispute resolution
• Investigating dispute root causes and coordinating corrective actions with relevant internal teams
• Collaborating with Customer Service, Sales, Finance, Logistics, and other departments to resolve customer queries
• Ensuring all dispute cases and customer interactions are accurately documented and tracked in the system
• Monitoring dispute volumes, reporting key metrics, and escalating risks when necessary
• Supporting the maintenance of accurate customer master data
• Driving continuous process improvements to reduce recurring disputes and enhance operational efficiency
• Ensuring compliance with company policies, procedures, and finance governance requirements
• Working with OTC tools such as SAP, GetPaid, Esker, and EDI to support dispute management activities
  
  

Recruitment process

Call with our Recruiter -> Call with our Business Manager -> Meeting with Client If necessary, after call with the Recruiter, we also invite you to an additional technical verification stage. Need more information? Contact me: [email protected]

What We Offer

• Long-term collaboration
• Technical training, certifications, and skills development
• Competence Center mentoring - being a member of the Competence Center community from day one is an opportunity to develop your skills, participate in various conferences, and share knowledge and experience with people who face the same challenges every day
• Clear career path
• Employee benefits package (Multisport, private healthcare, life insurance)
• Friendly working atmosphere, team-building events, and team-building meetings
  
  

Referral system

It’s not about you? Recommend us your friend and get a bonus up to 7,000 PLN Link: https://astek.pl/system-rekomendacji/

Information clause

The controller of the personal data is ASTEK Polska sp. z o.o. with its registered office in Warsaw, Al. Jana Pawła II 22, 00-133 Warszawa, Poland. You have the right to access your data, the right to request deletion of data, etc. Detailed information regarding processing can be found HERE: http://astek.pl/polityka-prywatnosci You have the right to withdraw your consent at any time. If you withdraw your consent, please contact us by e-mail at [email protected] or in writing to the administrator's address. Procedure for reporting by whistleblowers at ASTEK Polska sp. z o. o. [Link]

Ref number

AO232226