Overview
CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.
We are looking for a detail-oriented and people-first HR Operations Associate to join our HR team in Mumbai. You will manage end-to-end employee lifecycle processes — from onboarding to separation — and serve as the first point of contact for employee queries, ensuring a seamless and consistent HR experience across the organization.
Please note: This role is open only to external applicants and referrals at this point.
Responsibilities
- Onboarding & Joining Formalities: Coordinate pre-joining documentation, HRMS onboarding, induction program coordination and cross-functional collaboration with relevant teams to ensure onboarding readiness on day one.
- Employee Records & Data Management: Maintain accurate employee data in the HRMS; manage digitized personnel files, ensure records are updated with any changes promptly and ensure audit-readiness at all times.
- Leave & Attendance Administration: Administer leave policies, track attendance records, and resolve discrepancies.
- Letters & Documentation: Draft and issue offer letters, appointment letters, confirmation letters, experience letters, and any other HR communications.
- Offboarding & Exit Management: Manage separation process including clearance formalities and full & final settlement coordination.
- Employee Helpdesk: Respond to employee queries on policies, benefits, and other HR matters within defined SLAs.
Qualifications And Prerequisites
- Graduate in any discipline; Any post-graduation certification in HR preferred
- 1–2 years of HR operations or HR generalist experience
- Hands-on experience with any HRMS tool
- Familiarity with HR policies, process documentation and SOPs
- Proficiency in MS Excel and MS Word
- Strong English fluency in written and verbal communication
- High attention to detail and ability to manage confidential data
- Great at planning and organizing, multi-tasking and ability to work with deadlines
Application Process
Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds.
Equal Opportunity
Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.
Accelerating from Anywhere
As a remote-first organization, these are essential attributes we look for in all our candidates.
- Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
- Documenting work that brings everyone on the same page.
- Maturity to choose between synchronous and asynchronous collaboration.
- Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.
About CACTUS
Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.