Associate Director Coordinated Access System

Description GENERAL SUMMARY: Under the direction of the Director of Housing and Care Coordination, the Associate Director of the Coordinated Access System is responsible for supervising and monitoring the CAS team and operations. The Associate Director of CAS will assist the Executive Director of Community Link and the Director of Housing and Care Coordination in system design for projects serving those experiencing or at high risk of homelessness. The Associate Director of CAS will also build working relationships with critical provider partners to improve care links and client advocacy efforts and to ensure that program standards are maintained. ESSENTIAL DUTIES & RESPONSIBILITIES: Provides day-to-day management of the Housing & Care Coordination Department with a specific focus on client assessments and the shelter matching process. Assists the Director of Housing and Care Coordination in the design, implementation and evaluation of the Coordinated Access System. Assists the Director of Housing and Care Coordination on CAS systems and infrastructure integration across the 2-1-1 operations. Provides training, coaching, and guidance to the CAS team, including Specialists and Supervisors, to ensure that clients’ health, human, and social service needs are being addressed. Builds positive and appropriate rapport with the CAS Specialists, community stakeholders and CAS clients. Assists in the management and evaluation of the CAS system with an emphasis on client matching and HMIS data integrity. Provides support to the CAS shelter matching process and serves as a liaison between partner agencies and clients. Observes and applies internal policies related to agency operations and employee conduct. Enters, maintains, and analyzes client information within department mandated Client Relationship Management (CRM) systems, including but not limited to the Homeless Management Information System (HMIS) and iCarol. Adheres to all county, state and federal standards and contractual requirements for client confidentiality including but not limited to standards set by The California Department of Aging: Information Security and CalFresh Privacy and Security standards. Learning & Development: Participates in ongoing professional development on topics like Housing Problem Solving, Person Centered Care, Motivational Interviewing, Housing First Model, and the Social Determinants of Health. Serves as the lead for onboarding new CAS staff members and provide ongoing training regarding program standards. Develops and maintains working knowledge of health and human services network to help clients address barriers by collaborating with partner agencies and engaging in Coordinated Access System meetings. Advises staff on issues arising from callers and community stakeholders in a timely manner and/or assist and counsel staff regarding the handling of difficult or unusual calls and requests. Operations: Maintains related administrative record keeping and reporting systems as required by contracts. Works with departmental leadership to oversee processes to field client grievances and facilitate escalation of client issues. Other Duties/Responsibilities: Adheres to all county, state, and federal standards and contractual requirements for client confidentiality including but not limited to standards set by The California Department of Aging: Information Security and CalFresh Privacy and Security standards. Ability to be responsive and available for shifts for as much as 12 hours in length during declared emergencies to perform duties as directed by the Emergency Manager. Ensures compliance with all GISVNN policies, CARF standards, and safety and security regulations. Performs other duties as assigned. Requirements QUALIFICATIONS: Associate's degree or higher in Social Work, Human Development, Sociology, Psychology or related field from accredited university or college. OR 2+ years direct client services experience in a community-based health, social service, information and referral or non-profit setting. Ability to communicate effectively with diverse and multi-cultural individuals while being non-judgmental and respectful. Ability to work effectively and collaboratively in a team environment. Effective written and verbal communication skills. Proficiency in Microsoft Office Suite. Must not present a direct threat to the safety and health of self, others or property. No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior. Must provide proof of identification and eligibility to work in the United States of America. May be required to pass a drug and background screening. Must be able to perform essential functions of this job description with or without reasonable accommodation. POSITIONS SUPERVISED: Coordinated Access System Specialists EVH Leads POSITION INFORMATION: This is a full-time, exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; Flex-Time Off. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc. through Community Link. WORK CONDITIONS/HAZARDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, reach with hands and arms, talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work environment is usually hectic/fast paced with frequent short deadlines and instances of unusual situations. High adaptability, patience, and flexibility required. The position has the option for remote work, but some in-person training(s) and in-person community events located in Sacramento and Yolo Counties will be required. This job description does not cover all the activities, duties or responsibilities required of this role. Omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.