Associate Customer Sales Manager

The Associate Customer Sales Manager (ACSM) is a vital internal sales position that delivers actionable business insights to support growth on the Club team. The ACSM leads customer/category analysis and selling-story development, proactively shapes sales planning through insights, and helps raise the team’s analytics and data storytelling standards. This role partners cross-functionally with marketing, finance, retail, supply chain, and the Data team to ensure strong target delivery, clear performance routines, and continuous improvement of reporting and tools. Essential Functions & Responsibilities Lead the development of insight-driven presentations and narratives for internal and external audiences, translating complex data into clear implications and actions. Own and evolve core business routines (Customer meeting support, post-event tracking, performance updates, SOPs), improving consistency, speed, and decision making. Identify key volume drivers, diagnose performance shifts, and communicate prioritized opportunities/risks with recommended actions. Develop customer-specific selling stories that connect category insights, consumer/shopper behavior, and Kraft Heinz initiatives to commercial outcomes. Facilitate monthly forecasting reviews, identifying bias and opportunities, and validating data integrity. Forecasting and tracking of rotational products as well as management of sell through and markdowns Ensure customer, consumer, and category insights are delivered on time with strong data accuracy, clear assumptions, and appropriate caveats. Analyze key merchandising events and provide actionable points of view on compliance, execution, consumption, and value; define what “good” looks like and track it. Evaluate and advise sales and RGM teams on key market dynamics such as Value to Market, competitive promotions, digital shelf review and event analysis. New item set up/ new item form - work with BU to get specs, verify accuracy, and upload to customer’s system before first ship. Expected Experience & Required Skills Demonstrated corporate sales and/or category management experience with strong understanding of business processes. Strong ability to operate within a Customer Business Team framework, applying a customer-first mentality and proactively driving toward objectives. Strong planning, organization, and prioritization skills; comfortable managing multiple deadlines and shifting business needs. Advanced analytical skills with experience using syndicated data and panel data; ability to synthesize insights into clear recommendations. Proven communication skills (written, verbal, presentation) with strong executive-ready storytelling. Power BI experience (report and dashboard creation) preferred; ability to translate business questions into scalable reporting. Strong Excel and PowerPoint skills; familiarity and strong desire to expand capabilities with Circana and Numerator. Ability to work independently and as part of a team; strong collaboration skills with cross-functional partners. High ownership mindset and comfort with ambiguity; self-starter with strong attention to detail and a growth mindset. Strong problem-solving skills with a bias toward action and continuous improvement. Work Environment & Schedule This position is a remote role, with the opportunity to work in office, if in close proximity to a KHC office with capacity. Physical Requirements Physical demands include but not limited to: Operate a computer and view screens for ~100% of work schedule.