Associate Configuration Specialist

About SoftPro SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina. Why Join SoftPro? We believe in taking care of our people and fostering a culture of excellence. Here’s what we offer: Comprehensive Benefits: Medical, dental, vision, disability, and more Financial Wellness : 401(k) with company match and Employee Stock Purchase Plan Generous Paid Time Off: vacation, holidays, and parental leave Flexibility : Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ Award-Winning Culture SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal—an honor we’ve earned 13 times since 2012! If these values resonate with you, we’d love to have you on our team! What are we looking for? SoftPro is seeking an Associate Configuration Specialist - Associate to join our awesome Business Services Team in Raleigh (hybrid) or a remote location. The Configuration Specialist provides implementation and configuration services to our Implementation Specialists, as well as offering support to other teams and custom project requests for our customers. What will I do as an Associate Configuration Specialist at SoftPro? Work closely with the Implementation Specialists to ensure proper configuration, setup and testing assistance of our SoftPro Select platform Provide product demonstrations and overviews of many of our ancillary products and services Gather requirements, estimate level of efforts, work up statements of work and meet project deadlines and manage custom project requests Possess thorough understanding of the SoftPro Suite of products and the tools available for setting up the various modules and applications Communicate effectively with the Implementation Specialists, BSG Managers, Customers and other team members on all projects you are involved with Maintain up to date documentation on project status and deliverables Assist with creating and maintaining process documentation as well as customer facing handouts Other duties and projects as assigned What will I need to be successful as an Associate Configuration Specialist at SoftPro? 4+ years’ experience in the real estate closing industry is a must, including escrow/closings Extensive SoftPro Select knowledge and experience required, as is intimate knowledge and understanding of formulas and Python coding Exceptional project and time management, attention to detail, excellent communication skills and a strong teamwork attitude Ability to manage multiple projects and priorities simultaneously Proficient in Microsoft Excel Prior project management experience is a plus 10% US travel required Why You’ll Love Working Here Be part of a supportive, fun team that values innovation and collaboration. Enjoy opportunities for professional growth and continuous learning. Make a real difference by helping customers succeed with tools that power the real estate industry. Ready to Make an Impact? Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work! Join Us and Live Our Core Values At SoftPro, our success is built on the principles we live every day: Deliver AMAZING Customer Service Be an AWESOME Teammate Adopt a Sense of Urgency Innovate to be Efficient Produce Quality Work Take Initiative Go the Extra Mile Equal Opportunity Employer FNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.