Assistant Facilities Manager

The role The Assistant Regional Facilities Manager will support the Facilities Management team in delivering high quality, compliant, and customer focused services across a portfolio of multi-let industrial properties within the central belt. The role is split between onsite presence at our Queenslie Industrial Estate, Glasgow for 2–3 days per week and remote/mobile working for the remainder of the week. Working closely with Regional Facilities Manager, Asset Management, Customer Engagement Manager, suppliers and customers, this role bridges operational administration and onsite FM support, ensuring properties remain safe, compliant and well maintained. You will help deliver service excellence, support contractor management, assist in budget reporting and contribute to maintaining a high-quality customer experience. Responsibilities Facilities Management Operations Assist the Regional Facilities Manager in the day‑to‑day management of multiple sites within central belt Conduct regular site inspections, identifying maintenance needs, hazards, and opportunities for improvement. Oversee reactive and planned maintenance activities, ensuring tasks are completed to a high standard and within agreed time frames. Support the management of service providers and contractors, ensuring compliance with SLAs and KPIs. Ensure sites are compliant with statutory requirements, including fire safety, health & safety, water hygiene, and electrical testing. Respond to and coordinate actions for emergencies, incidents, or urgent matters as needed. Compliance, Health & Safety Assist in ensuring all properties meet statutory compliance requirements (H&S, gas, electrical, asbestos, water hygiene, etc). Keep H&S systems accurate and certification up to date. Support the preparation and distribution of H&S communications and bulletins. Participate in site inspections, risk assessments, permit-to-work reviews and contractor checks. Assist with accident/incident reporting and audit follow ‑ up. Contractor & Supplier Management Monitor contractor performance across hard and soft services including KPIs, action plans and contract adherence. Gather compliance, environmental and performance reporting from suppliers. Liaise with suppliers to ensure timely work delivery, compliance and access. Financial & Budget Support Assist in preparing service charge budgets and monitoring expenditure. Raise purchase orders, process invoices and maintain accurate billing data. Support collection and analysis of cost data for CAPEX or service charge projects. Reporting & Systems Management Produce regular reports on portfolio performance, risks and improvement recommendations. Maintain accurate electronic filing, helpdesk data and CAFM/Indurent Hive entries. Run budget variance and service charge reports. Customer Experience Build positive relationships with occupiers and act as a first point of contact when needed. Support customer satisfaction surveys and follow ‑ up actions. Help ensure a smooth and responsive customer experience aligned with Indurent’s customer-first values. Support customer onboarding, move‑ins/outs, and property handover processes alongside Asset Management and Customer Engagement teams. Skills and Experience Essential Requirements Experience in facilities management or a related property/maintenance environment Strong written and verbal communication skills. Knowledge of health & safety principles and statutory compliance requirements. IOSH Managing Safely, equivalent (or willingness to work toward). Strong customer service awareness. Good IT literacy and ability to work with FM systems. Practically minded, proactive and able to solve problems. Full UK driving license. Ability to manage multiple tasks across a dispersed portfolio. Willingness to act as an emergency contact when required. Desirable Requirements Knowledge of FM supply chains, contractor management or compliance processes. Understanding of commercial leases and property operations. Engineering or building services background. Ambition to progress into full Facilities Manager roles. About us At Indurent, our mission is to serve our customers by providing space for success where they can work, flourish and grow. We do this by leveraging our customer-first approach, our fantastic team and strong operating platform across the whole of the industrial and logistics spectrum in the UK, from multi-let industrial estates in urban areas up to large logistics assets in strategic transport hubs. We also develop best-in-class industrial and logistics properties which incorporate the latest sustainability technology, provide highly efficient and low-carbon warehousing solutions for our customers. At Indurent, we strive to excel at everything we do, but we believe our greatest strengths are: Our Customer First Approach We listen to our customers so that we genuinely understand and meet their needs. We strive to be there when they need us, and to make our interactions as frictionless as possible, resulting in a differentiated customer experience which add tangible value. Our ‘Indurent Hive’ Technology Platform We have invested in a technology-driven, market-leading operating platform called Indurent Hive to support the digitalisation of our business and drive our customer experience. The platform covers all elements of our business, from marketing through to leasing, and from property management through to finance. We use it to deliver value and growth opportunities for all our stakeholders. Our empowered People We have the right people in the right roles. They have clarity of purpose and enjoy working in a dynamic environment which is both challenging and rewarding. We believe in the importance of investing in our people through ongoing training and professional development. We are: Accountable : we act with integrity, take responsibility for our actions and we are committed in everything we do. Dynamic : we are relentless, and we are agile. Curious : we are always learning, open to change and we are innovative. Collaborative : we win and lose as a team, listen to understand and we provide a high challenge, high support working environment. Fair : we treat others as we wish to be treated, we are honest, respectful and we do the right thing. We Pay it Forward We have market leading, high-quality buildings where our customers and local communities can flourish. We prioritise health, wellbeing, sustainability and our net carbon reduction and we are a force for good through our charitable work, commitment to diversity and inclusion and to working with a responsible supply chain. We believe in making a better world for future generations and take responsibility for our actions. Our Committed Capital We are longstanding investors in the UK industrial and logistics market with a UK wide platform and excellent track record of performance. We are fully aligned with Blackstone, our capital partner, and together we have a strong conviction towards investing in UK industrial and logistics. Following the integration of Industrials REIT and St Modwen Logistics in June 2024, Indurent is one of the UK’s largest owners of industrial and logistics property, with over 25m sq ft of warehouse space and more than 2,000 customers. We have big ambitions and aspirations, and with the backing of our owner, Blackstone, we expect to double the size of the business over the next 3-5 years. We are always looking for talented individuals to join the Indurent team who can help us achieve our goals and aspirations. We would love to hear from you if that might be you.