Location: On-site (US-Multiple Locations) or Remote
Status: Different roles available (W2; Contract)
Reports to: Head of Interpretation
About the Opportunity:
Bond Communications was established in 2023 and launched BondVRS in April 2025 with a mission to reimagine the Video Relay Service (VRS) experience for both Deaf users and interpreters. As a private company, we have the flexibility to thoughtfully build our service in partnership with the Deaf community.
Every week, we incorporate feedback and insights from both our users and interpreters to refine existing features and introduce new innovations. As a result, BondVRS users now benefit from features such as closed captions for all VRS calls, the ability to share context with interpreters before a call begins, and one-click access to invite Bond interpreters into external video conferencing platforms including Zoom, Google Meet, Microsoft Teams, WebEx, and FaceTime.
Our greatest differentiator is our exceptional team of passionate, highly skilled American Sign Language (ASL) interpreters who bring our mission to life every day. In addition to delivering outstanding interpretation services, our interpreters play an active role in shaping the future of the platform. They collaborate closely with our Product, Technology, and Human Resources teams to test innovative ideas, provide operational insights, and help drive enhancements that improve the experience for both interpreters and customers alike.
We are looking to add highly experienced interpreters to our team. Individuals who beyond delivering top-tier ASL interpretation are also eager to co-create something new and shape the future of accessible communication. Candidates must demonstrate strong proficiency in American Sign Language (ASL) and English, along with a commitment to delivering exceptional customer experience. To ensure the highest quality of service, all applicants must hold RID or BEI certification and will be required to pass a skills screening assessment.
If you are passionate about innovation, accessibility, and reshaping the future of VRS, come and join us!
Details:
Multiple Roles available; Employee and Contract positions
Multiple shifts available Monday through Sunday (day, evening and overnight); up to 30 hours a week
Special interest in:
Experience interpreting for Deaf professionals
Experience interpreting for Deaf children
Trilingual interpreters (ASL/English/Spanish)
Key Responsibilities:
Effectively interpret between ASL and spoken English
Adhere to Bond’s policies and procedures and the NAD-RID Code of Professional Conduct
Provide excellent customer experience while maintaining a respectful and professional attitude with customers and colleagues.
Work effectively in a team environment, receive support from and provide support to teams.
Participate in testing and refining Bond’s technologies
Work closely with the product, technology team, and operations team to improve tools, workflows, and interpreter experience.
Offer real-time feedback to enhance service delivery and customer interaction.
Maintain compliance with national, state, and local licensure and/or certification requirements as applicable.
Be prompt and prepared for each interpreting engagement
Flexible with assignment changes
Be adaptable and proactive in taking on additional responsibilities as needed, recognizing the dynamic nature of our small startup team.
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Experience and Qualifications:
Ability to pass our required skill assessment
Bachelor’s preferred
Interpretation experience required varies based on opportunity
Ability to troubleshoot basic technical issues
Strong communication skills
Must be dependable, starting work on time and completing scheduled shifts
Ability to thrive in a fast-paced, evolving, startup environment that demands adaptability, innovation, and strong commitment to customer experience and compliance standards
RID or BEI Advanced certification required for certain roles
What we offer:
An exciting opportunity to help redefine the future of Video Relay Service and accessible communication.
Competitive hourly rate
Medical benefit
401(k) retirement plan
Office or Remote work options; depending on location and business need
Equal Employment Opportunity:
Bond Communications is an equal opportunity employer and is committed to fostering an inclusive workplace. We do not discriminate based on race, ethnicity, gender, disability, sexual orientation, or any other protected status. If you require reasonable accommodations during the hiring process, please make a note on your application and our team will be in touch.