£26,000 per annum + the opportunity to earn a bonus of up to £1,000 per year | 30 Days Annual Leave
37.5 Hours Per Week | 7.5 hour shifts Monday - Friday between 8am and 8pm | 1 in 3 Saturdays (9am - 2pm)
Start Date: 27th July
Make a real difference to people when they need it most.
Every conversation matters here. As an Arrears Executive at Target Group, you'll speak with customers who are in arrears and help them find a way forward — with empathy, reassurance, and practical support.
This is a role where listening is just as important as problem‑solving.
What You'll Be Doing
Speaking with customers by phone and email (inbound & outbound) to really understand their situation
Having honest, supportive conversations about finances — including income & expenditure reviews
Agreeing realistic, sustainable payment plans that help customers get back on track
Reducing worry and building trust through calm, clear communication
Identifying vulnerability, signposting to advice services, and ensuring fair outcomes
Getting it right first time by working compliantly and delivering great customer experiences
What It's Like On The Team
You'll be supported every step of the way by a Customer Manager and Expert, with:
Regular 1:1s, huddles and coaching
Ongoing feedback so you always know how you're doing
A team that genuinely cares about customers and each other
We work hard, celebrate success, and put wellbeing first. You'll be recognised through our My Recognition portal and supported to grow your career with us.
Requirements
We're searching for someone who brings not just skills, but heart:
A people person who is friendly, approachable, and committed to delivering outstanding customer service
Someone who genuinely cares about helping customers and making a positive difference
A team player who thrives in a supportive, collaborative environment
Naturally proactive, curious, and solution‑focused
Experience in an Arrears or Collections role
Previous experience supporting vulnerable customers in a regulated environment
Benefits
We are passionate about our colleagues and offer industry leading benefits....
30 days holiday entitlement plus bank holidays (From Day 1)
Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
Company Paid Private Medical Insurance (benefit in kind)
Group Life Assurance
Group Income Protection
Discretionary Annual Pay Review
Discretionary Annual Bonus Scheme
Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones
Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
Recognition Scheme
Free Mortgage Advice and Support
Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
Everest Funeral Concierge
Free Bereavement and Probate Advice and Support
Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
Paid eye tests and employer contribution towards spectacles specifically for VDU use
Enhanced parental leave
You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
Technology Buying Scheme
Discounted Gym Memberships
Taste Card / Coffee Club Membership
Charitable Payroll Giving
Cycle to work Scheme (Salary Sacrifice)
If you want a role where your conversations genuinely change outcomes, we'd love to hear from you.