AR Team Lead

HeadQuarters is a global start-up that partners with US cannabis companies, providing expert support across multiple business functions and helping clients build, scale, and optimize their operations. At the moment, we are looking for an Accounts Receivable Team Lead to join our growing team and help drive efficient collections processes, team performance, and client satisfaction. The AR Team Lead will be responsible for overseeing accounts receivable operations and leading the HQ team assigned. This role ensures invoices are followed up on, payments are collected on time, and account status is clearly tracked. The Team Lead coordinates the internal AR team, monitors aging reports, and supports the team in resolving payment issues with retailers. This role is ideal for someone with strong AR fundamentals who is ready to take the next step into leadership — owning team coordination, driving collections performance, and acting as a key point of contact for both internal and client communication. The working hours for this role are 9am - 5pm EST (afternoon/evening hours for candidates located in Europe). Proven experience in Accounts Receivable, billing, or collections Prior experience supporting or guiding teammates is a strong plus Solid understanding of AR processes, aging reports, and collections workflows Strong organizational and prioritization skills Confidence in handling challenging payment conversations Problem-solving mindset with the ability to navigate disputes High attention to detail and accuracy Clear, professional communication skills Proactive approach with a strong sense of ownership Nice to have: Experience with retail clients or high-volume AR environments Exposure to process improvements or scaling operations What You’ll Be Responsible For 1. Team Leadership Manage and support a team of 4-5 AR Specialists Assign and balance workload across the team Provide guidance on collections strategies and difficult cases Ensure the team follows HQ’s AR processes and communication standards 2. Accounts Receivable Oversight Monitor aging reports and proactively identify overdue balances Ensure consistent follow-up with retailers on unpaid invoices Support the team in resolution of payment issues and disputes Escalate high-risk or long-overdue accounts when necessary 3. Client Coordination Communicate AR status and updates to the client when required Share insights on payment trends and collections progress Partner with clients to investigate and resolve payment discrepancies and account-related issues 4. Reporting & Tracking Maintain accurate tracking of outstanding balances and account activity Ensure proper documentation and updates in AR systems Provide regular updates on team performance and collections progress 5. Manager Communication Provide regular updates to the AR Manager on team progress and account status Flag overdue accounts, payment risks, and operational challenges early Escalate situations where additional support or decisions are needed Coordinate with the manager on priorities and workload planning What You’ll Own Coordination and support of the AR team Monitoring aging reports and overdue accounts Escalating payment risks and major issues Why This Role 🚀 Step into a leadership role and directly impact team success 👀 Gain visibility with leadership and client stakeholders 🧠 Build experience in coaching, coordination, and decision-making 📊 Own AR operations for a key account ⚙️ Shape processes and improve team efficiency 🌱 Grow into future leadership opportunities within HQ Our Values We are guided by curiosity, collaboration, and persistence. We seek to understand deeply, work collectively to solve complex challenges, and remain resilient in pursuit of meaningful, long-term impact. These principles shape how we operate as a team and how we support the success of our clients. 👉Take a look at this short video 🎥 featuring a few words from the CEO about our company, industry insights, and founding HQ! Looking forward to meeting you! www.tryheadquarters.com