Applications Engineer, Senior

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For: As a Senior applications engineer you will contribute to the architecting, evaluation, improvement, and support of system solutions in the retail point of sale market. Ensuring that our Advanced Data Capture products work seamlessly with our customers point of sale systems. In this role you will: provide training to our partners and customers and assist in the system integration of advanced data capture products to provide validated and tested solutions. This position will work very closely with the product management and engineering teams. Location- ***Role is required to be onsite in Holtsville, NY office (Hybrid- Minimum of 3 days in the office per week). Serve as experienced vision technical resource and initial escalation point for internal and external stakeholder teams Address key challenges related to the performance of our organization’s products and solutions in specific application scenarios. Evaluate product performance and usability challenges in order to identify the core issue and eliminate the problem Collaborate with sales, engineering, and product management teams to communicate resolution and ensure fixes are validated and become available in a future release Provide analysis and input on how products/solutions can best meet or exceed customer/partner business requirements, as well as on how they perform/compared to competitive options Assist in the planning and analysis of strategic customer projects to ensure that they are effectively executed. Ensure appropriate Zebra products/features are incorporated in order to maximize customer benefit and business value. Help manage and maintain company vision labs, as well as remote testing infrastructure, in order to ensure the ability to respond to product/solution challenges and opportunities rapidly and effectively. Represent the product management organization as a technical customer/partner contact; often assist with application deployments with the guidance of more senior colleagues. May be asked to engage with product management colleagues to communicate market needs and inform and influence some aspects of the product portfolio and roadmap. Contributes to the development of technical training Develops and documents solution deployment processes as needed and communicates to stakeholders Designs/architects system demonstrations to ensure that products/solutions are represented in a highly professional and effective manner at internal and external events. For high priority opportunities, may be asked to assist sales team/partners with deployment and/or testing on site at customer location. Provides moderate Tier 3 technical support for partners/customers, escalating more complex challenges to senior colleagues. Required Qualifications Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering or a related technical field 5+ years of professional experience. E xperience working with advanced data capture and retail point of sale solutions. Knowledge of basic electrical engineering concepts like schematics, wiring, hand tools,etc. Knowledge of basic imaging concepts. Preferred Qualifications Advanced Degree Knowledge of retail point of sale processes and environments Knowledge of – and experience with – coding languages like Windows, Linux, Python, etc Travel will be 30% or more. Cross-Functional Collaboration experience Strategic Mindset: A keen awareness of the competitive landscape in mobile AI and the ability to translate that knowledge into forward-looking technical strategy. Hands-on electrical engineering experience including working with schematics, wiring, hand tools, etc. Hands-on experience with machine vision, computer vision, or image processing including setting up cameras, lensing, lighting, filters, focal lengths, etc. Knowledge of manufacturing and/or logistics processes and environments a plus Licenses/Certifications, special qualifications: o Experience with Windows OS’s such as Win7/Win10 o Experience with Linux OS and common Linux toolsets and scripting languages o General understanding of mechanical, electrical, and industrial automation systems o Certified Vision Professional – Basic a plus Location- ***Role is required to be onsite in Holtsville, NY office (Hybrid- Minimum of 3 days in the office per week). Come join our team! Equal Opportunity Employer: Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [email protected]. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected] . Pay Range: $108,960.00 - $163,440.00 Annual Incentive Compensation: In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 12% of base pay, in accordance with the terms of the applicable incentive plan. Zebra Total Rewards: Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards. Benefits: We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success. Job Posting Statement: To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement: Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .