Applications Administrator

Description The Applications Administrator administers, maintains, and supports assigned applications within a business unit portfolio, to include all technical processes and integrations related to those applications. This position will often coordinate with vendors and other technical resources. Responsibilities include providing business units with an escalation path, managing vendor support cases, and reviewing our technical implementation for compliance with our standards for risk mitigation, documentation, technical controls and access controls. This position will work with the Applications team to assess, manage and mitigate risks and security threats as they relate to the applications’ use, technical processes, and integrations. Ideal candidates lead with curiosity, are accountable, detail-oriented, and committed to doing what's right while supporting both internal teams and the members we serve. This position is based out of our Abbott Headquarters (1941 Abbott Rd.) and is open to a remote/hybrid schedule. Pay Range: $76,427/yr. - $118,979/yr. ESSENTIAL JOB FUNCTIONS: Work with a team of IT professionals to deliver technical solutions and ensure the department’s success. Assist the Applications Manager tracking KPIs and develop a team culture of continual growth and maturity. Build and maintain positive working relations while collaborating with technical resources and vendors to understand and identify opportunities to leverage application functionality. Serve as the secondary technical support escalation and maintain technical proficiency for all assigned applications. Be the primary administrator for applications in the business unit portfolio, performing configuration changes as outlined in technical requirements, and assisting with user maintenance. Leverage our workflow capabilities and tools in the administration of our applications, taking advantage of opportunities to streamline and automate our processes. Adhere to our standards for change management, version management and risk controls necessary to support solutions and mitigate risk. Aid in the creation and review of technical specifications and perform quality control testing with all implementations, configuration changes and upgrades of our applications. Create and maintain documentation needed for the administration and support of our applications and their integrations, ensuring thoroughness, accuracy, and adherence to our standards for documentation. Become a subject matter expert for assigned applications by offering technical expertise, knowledge, options and recommendations to meet business requirements, solve complex technical issues, provide escalated support and resolve unplanned application outages. Stay up-to-date with best practices as they relate to our applications, their integrations and how we use them. If placed on the Core Applications team, assist with supporting internally developed solutions using our core’s proprietary development capabilities. ADDITIONAL RESPONSIBILITIES: Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1’s mission statement and core values. Meets the current standards as established for the department or branch in the completion of all assigned duties. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy of compliance with the Office of Foreign Assets Control (OFAC) laws and regulations. Perform other duties as assigned. QUALIFICATIONS: Minimum Qualifications: The Application Administrator must have at least 4 years of experience in a technical, IT role. Excellent communication and interpersonal skills are required. This individual must also have excellent technical, analytical and problem-solving skills while exercising good judgment. They must also demonstrate proven technical experience in delivering on technical implementations and show that they have the ability to work effectively in a fast-paced, dynamic environment. Preferred Qualifications: Associate’s or Bachelor’s degree in information systems, Business Technology, or a related field (or equivalent experience). 2-4 years of experience supporting or administering enterprise applications. Familiarity with application administration, security permissions, and system configuration concepts. Strong communication, documentation, and problem-solving skills. Ability to work independently while coordinating effectively with team members and stakeholders. Understanding of financial institution business practices that are driven by applications. Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. Thank you for your interest in this opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com Qualifications Skills Behaviors Required Functional Expert : Considered a thought leader on a subject Team Player : Works well as a member of a group : Motivations : Education Preferred Associates or better in Computer Science or related field. Experience Required 4 years: Experience in a technical IT role Preferred 2-4 years: Experience supporting or administering enterprise applications