Application Support Consultant (Dutch Speaker)

Application Support Consultant (Dutch Speaker) About Us At Nextlane , we don’t just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions. So… What does it mean to be a #Nextlaner? Be part of a growth-oriented culture . Collaborate with colleagues from all over the world. Believe in the Power of ideas and the diversity of thought . Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact. Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company. At Nextlane, you’ll have the opportunity to innovate , push boundaries , and work on solutions that are transforming the automotive world. Your Responsibilities: As a key member of the team, you will be responsible for: Client Request Management Handle first / second-level client requests when needed, in line with management protocols. Communicate directly with clients or partners via ticketing system, email or phone regarding responses or progress on actions taken. Log client requests and their resolutions clearly and accurately in the internal system, following established procedures. Issue Diagnosis & Resolution Analyze and diagnose issues, draft bug reports, and create action plans to resolve identified problems. Document and escalate bugs to development teams for resolution. Monitor the availability of fixes, validate them according to established processes, and ensure proper resolution is communicated to clients or partners. Identify urgent issues and proactively alert a supervisor in case of potential dissatisfaction. Process Improvement & Knowledge Sharing Detect recurring issues and suggest collective actions or corrective measures. Provide necessary technical information to internal teams and partners. Write documentation, FAQs, and client newsletters based on support feedback and relevant topics. Contribute to the growth of the support knowledge base. What We're Looking For: Experience: Customer Support within IT, preferably in the automotive industry. Languages: Fluent in Dutch at least B2 in English. Other European language is a strong plus. Communication: Strong communication skills, both verbal and written. Technical Skills: Good IT knowledge Interpersonal Skills: Quick comprehension and analytical thinking. Strong ability to build and maintain excellent client relationships. Effective communication and reassurance skills. Proactive alerting and escalation capabilities. Strong organizational skills. Ability to share knowledge and learn new skills. Ability to synthesize information effectively. Performance Measurement Ticket flow management Adherence to contractual/internal Service Level Agreements (SLAs). Ticket reopening rate. Client satisfaction rates. Quality of case handling. Accuracy of bug reports. Our Recruitment Process: 15-minute introductory call with our Talent Acquisition Specialist. 45-60 min with the Hiring Team. 45-60 min with the Hiring Team. What We Offer: We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer: 🏡 Remote Work: Up to 3 days a week! Work-life balance: We have flexible entrance and departure time. Summer schedule on Fridays: Start early your weekends! 🤝 Referral Bonus: €1500 for every talent you refer (after 6 months). 🍱 Flexible Remuneration: COBEE platform. ⚕️ Private Medical Insurance: Adeslas. 📚 Continuous Learning: Access to our internal platform for continuous development. 🌴 Vacation: 23 vacation days plus an intensive schedule in July and August. Teambuilding: Our afterworks and activities are memorable! Diversity, Inclusion & Belonging At Nextlane, we are committed to creating a space where everyone feels valued and respected . We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation. Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience. Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law. Join Nextlane and become part of the technological revolution in the automotive industry. Discover why we are a great place to develop your talent! Locations Spain - Madrid Remote status Hybrid About Nextlane At Nextlane, we connect every part of the automotive value chain—dealers, OEMs, dealer groups, and technology partners—through one open, secure, and smart platform for automotive retail software. Our platform removes fragmentation by unifying DMS and CRM workflows into one connected Sales and After-Sales ecosystem—ensuring consistent data, smoother integrations, and more efficient operations across sales, service, and back-office teams. AI is increasingly embedded across our solutions, enhancing how dealers and OEMs work every day. New AI-driven capabilities improve quality, automate routine tasks, and strengthen data accuracy—bringing more intelligence and speed to sales and after-sales processes. Built on a cloud-native architecture, the Nextlane Platform delivers the scalability, security, and performance modern dealerships and OEMs need. It connects our DMS and CRM solutions with OEM systems and third-party apps, ensuring compliance, uptime, and future-ready innovation. With 700 experts supporting 10,000 dealerships in 11 countries and integrating 60+ OEM brands, Nextlane is Europe’s largest connected automotive software platform—accelerating digital transformation and continuous operational improvement. Our growing Partner Ecosystem brings together leading third-party innovators to extend platform value—helping dealerships automate workflows, boost performance, enhance customer experiences, and stay ahead of industry change. Coworkers +700