Application Engineer, 12 Month Fixed-Term

Headline Benefits Make a real difference in the lives of our Members and the broader Capricorn Community across Australia and New Zealand. Work with a dynamic team to drive change, at an important time for Capricorn. Access flexible working arrangements allowing up to 2 days WFH per week! A little about us Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way! As our new Applications Engineer, you will play an important role in supporting Capricorn’s business applications and helping to keep core systems stable, reliable, and performing effectively. You will provide Level 2 support across incidents, service requests, and problem investigations, with a particular focus on supporting Microsoft applications and related business platforms in line with ITIL v4 service practices. In this role, you will troubleshoot application issues, support users and stakeholders, document solutions, and contribute to continuous improvement across the application support environment. You will work closely with internal teams, vendors, and senior technical contributors to resolve issues efficiently, improve knowledge sharing, and deliver a consistent, high-quality support experience. Key Skills Experience supporting enterprise business applications, including Microsoft applications and related platforms Working knowledge of systems such as CRM, ERP, Microsoft Dynamics, or similar business applications Ability to investigate, triage, and resolve application incidents and service requests in a structured way Experience using service management and knowledge tools such as Jira and Confluence; exposure to Atlassian products would be highly regarded Basic to intermediate SQL or data analysis skills to support troubleshooting and root cause analysis Strong documentation skills with the ability to capture support processes, known issues, and resolutions clearly Strong communication and stakeholder support skills with a collaborative, customer-focused mindset A proactive approach to learning, problem-solving, and continuous improvement Experience Demonstrated experience in application support, systems administration, or business systems support roles Experience supporting operational application environments, incident management, and service delivery activities Exposure to Microsoft application support in a business environment is essential Experience working with vendors or external service providers will be well regarded Working knowledge of ITIL v4 fundamentals or service management best practices is desirable Qualifications Relevant tertiary qualification in Information Technology, Computer Science, or a related discipline, or equivalent practical experience Relevant Microsoft or business application certifications would be advantageous Exposure to Atlassian products, including Jira and Confluence, would be beneficial A little on life at Capricorn Joining our community is about more than just a job, so here’s what’s in it for you: Work flexibility – We’re all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy. Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow. Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work. Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected. A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be. A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all-inclusive working from home kits to get you started! Sound like you’d be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today. For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers