Position Summary
This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.
Key responsibilities include, but not limited to:
Takes initiative to meet and get consensus with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures. Proactively evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.
Ability to effectively analyze and resolve complex issues
Provides well-written and effective professional and technical documentation.
Demonstrates ability to manage small to medium scope projects following standards and procedures set by PMO methodology. Takes responsibility to make things happen and get things done for successful project delivery. Stays informed on current market trends and emerging technology developments that impact the department. Uses subject matter expertise to propose multiple alternatives and recommend optimal solution. Makes effective decisions for self and team within scope of authority.
Adherence to Service Level Agreement (SLA). Recommends and coordinates activities with internal and external resources as needed to improve performance.
Demonstrates effective verbal and written communication in a professional style, both inside and outside of department, with customers in mind.
Promotes cooperation and commitment within the team by working collaboratively with others and facilitating cross-team involvement. Communicates strengths, shares expertise and draws upon other members skills to improve team and department performance.
Holds self personally accountable to meet or exceed team expectations and reinforces behavior in others.
This position is required to rotate on-call responsibilities.
Application Analyst Team Overviews:
All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users.
Revenue Cycle Billing Team - Professional Billing
Epic Electronic Medical Record, specifically Epic Resolute Professional Billing (SBO and non-SBO), Professional Claims, Charger Router, and associated Epic tools such as Reporting Workbench and SlicerDicer, and integrated third party applications such as Optum Claims Manager, TrustCommerce, Instamed and Availity.
Minimum Requirements
Bachelor's degree in computer science, Information Systems or Healthcare related field or relevant work experience required- or higher.
5 + years of experience as analyst implementing vendor packaged software applications required.
Advanced knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
Ability to effectively support multiple complex applications and facilitate cohesive integration of software applications among IS Teams and with business and clinical operations.
Works independently and demonstrates ability to train and mentor others with quantifiable and qualitative results.
Proven ability to conduct analysis, document findings, draft plans, execute, monitor and follow up.
Advanced knowledge and experience with coordinating testing strategies to ensure accuracy, functionality and reliability of the system across modules.
Effectively leading projects including both IS and system business partners according to Information Services project methodology, within budget, and on time.
Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.
Advanced knowledge of functional and technical operations of supported applications to effectively function as a consultant for IS, vendor and the business partner.
Recognized as a source of advanced knowledge and proactively functions in that capacity when sought after by others.
Obtains and maintains current primary and secondary system certifications from the vendor and continued education/learning to understand the functionality of application(s) supported as applicable to the job role.
For individual clinically trained:
Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting.
Applies clinical knowledge and workflow design techniques to develop solutions that positively impact patient care.
Ability to communicate clinical concepts to technical team and complex system design concepts to end users.
Understands application and clinical workflow.
Responsible for analyzing user needs and developing solutions while adhering to best practice, organizational and regulatory standards.
Application Analyst III & IV are required to complete and maintain one primary Epic Certification/Accreditation directly related to the application and at least one secondary Certification/Accreditation, Proficiency, or a minimum of two Epic Badges, all determined by manager.
Pay Range
$83,636.80 - $121,904.64
Other Information
Location - Remote
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ECU Health
About ECU Health
ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.
The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.
General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.