Consumer Care/Customer Care
Permanent
Job Description
Join us to create change and have an impact in homes around the world.
At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
Where you’ll be:
This position will be fully remote within the Minneapolis / St. Paul, MN area.
About the Role:
The Branded Service Technician is a key member of Electrolux’s Consumer Direct Interaction team, providing in‑home appliance repair and maintenance for Electrolux and Frigidaire products. In this role, you’ll serve as a brand ambassador—traveling to customers’ homes to troubleshoot, diagnose, and repair appliances using company‑provided tools and mobile systems. Success requires strong mechanical aptitude, clear communication, customer‑focused service, and the ability to work independently while upholding high quality and safety standards.
Key Responsibilities:
Diagnose and repair Electrolux and Frigidaire appliances, including cooking, refrigeration, dish care, and laundry products
Aim to complete repairs in a single visit while providing a positive consumer experience
Use company systems and mobile applications to manage service tickets, order parts, document repairs, and complete required training
Maintain accurate inventory of parts on the assigned service vehicle and support cost‑efficient parts usage
Perform preventive maintenance and repair work in accordance with company procedures and technical standards
Ensure the service vehicle and company‑provided tools remain clean, organized, and properly maintained
Follow safety guidelines, company policies, and industry best practices during all service interactions
Represent the Electrolux brand professionally, including proper use and care of company uniforms
Minimum Qualifications:
2+ years of experience in electro‑mechanical repair or equivalent technical education
High School Diploma / GED preferred.
Equivalent combination of directly related appliance repair experience, technical certifications, and demonstrated field competency may be considered in lieu of formal education.
Valid driver’s license with a driving record that meets Electrolux policy requirements
Strong mechanical aptitude with the ability to troubleshoot and repair complex systems
Professional communication skills and the ability to interact effectively with consumers
Ability to work independently and manage daily service schedules
Experience with appliance repair (preferred); EPA refrigeration license for sealed‑system repair is a plus
Physical Requirements:
The employee frequently is required to drive, walk, sit, and stand. The employee must occasionally lift up to 50 lbs. and/or move up to 100 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Benefits include:
Medical benefits start day one (including vision, dental, life)
This position offers compensation starting from the moment you depart your home for your first customer appointment until the time you get back home at the end of the day
Company provided van, iPad, iPhone, tools, and uniforms
Retirement Savings Plan (401(k)) with relevant company contribution
3 Weeks’ Vacation
Discounts on our award-winning Electrolux products and services
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
The anticipated salary range/wage scale for candidates is $33 to $38 per hour. The final pay offered to a successful candidate will be dependent on several factors including experience, skills, and education. This position is classified as non‑exempt and is therefore eligible for overtime pay in accordance with applicable state and federal laws. Full‑time employees are also eligible for medical, dental, vision, basic life insurance, our company’s 401k and deferred compensation plan, paid parental leave, 3 weeks of vacation, and 10 paid holidays throughout the calendar year. Electrolux will comply with all state and local laws regarding employment leave benefits.
Find more on:
Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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