Role Description:
The Application Subject Matter Expert II provides hands-on functional and technical expertise for Commercial IT business applications in a live production environment. This role focuses on production support, impact analysis, supplier deliverable validation, and audit support. The SME II acts as a liaison between business and IT, ensuring application changes meet business requirements, production standards, and compliance expectations while minimizing risk to ongoing operations. Provides audit support for Commercial IT applications, including evidence preparation, control validation, and responses to audit inquiries. Available for occasional on-call support during onshore business hours to support production incidents and critical issues.
Skills and Capabilites
Other Critical Skills
Application & Production Support Expertise - Intermediate
Business Process & Commercial Insurance Domain Understanding - Intermediate
Analytical Thinking & Impact Analysis - Intermediate
Communication & Collaboration - Advanced
Audit & Compliance Awareness - Intermediate
Operational Readiness & Support Commitment - Intermediate
Software / Tool Skills
Commercial insurance applications (Pega, Mainframe, and/or Guidewire preferred) - Entry Level (1-3 Years)
Production support and incident management tools (Dynatrace experience preferred) - Intermediate (4-6 Years)
Competitive compensation and benefits package:
Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
https://www.capgemini.com/us-en/about-us/who-we-are/