Amazon Growth Lab is hiring 2 Account Managers to start by the end of June 2026.
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About the Company
Amazon Growth Lab (AGL) is a full-service Amazon marketing agency that helps eCommerce brands grow and scale on the platform. We specialize in improving visibility, increasing sales, and optimizing advertising through data-driven strategies and creative execution. Our goal is simple: move brands from basic presence to category leadership. We are a lean, focused team that operates with clarity, speed, and a genuine commitment to client outcomes.
About the Role
Account Managers at Amazon Growth Lab are the key drivers of client success. You are not just an ad technician; you are a strategic partner to 10–13 Amazon brands, responsible for their growth, retention, and overall experience with the agency. From PPC to listings to client relationships, you own every aspect of their journey with us.
This is a high-ownership role where you’ll be expected to proactively identify challenges before they arise, communicate results with clarity and confidence, and provide strategic recommendations — not just campaign updates — during every client interaction.
The standard is clear: every client you manage should feel they are receiving more value than what they’re paying for.
Why Work With Us
At AGL, we build culture through how we actually work— we do not do performative culture.
We respect people’s time and intelligence. We are open to new ideas from anyone on the team. And we invest in growing the people who grow with us. You will not be micromanaged here, but you will be supported. We move fast, communicate clearly, and take ownership seriously.
Qualifications
- 2–4 years of Amazon agency experience — you’re already familiar with the platform and don’t need to be taught the basics.
- Able to handle multiple clients with brands of different categories simultaneously
- Commercially minded — you understand that client results directly impact business success.
- Proactive communicator — you provide updates before clients and colleagues even ask.
- Data-fluent — you can analyze a Merchant Spring report, identify issues, and explain them clearly in plain English.
- Accountable — when something goes wrong on your accounts, you take ownership, provide explanations, and implement solutions.
- Strategic thinker — you look at the bigger picture of the account, not just the campaigns.
- Calm under pressure — when ACOS spikes or a client is unhappy, you remain composed and take action.
Key Responsibilities
Client Strategy
- Be the strategic lead on your accounts—clients should view you as an Amazon expert, not just a campaign manager.
- Prepare and lead quarterly QBR calls for all accounts—30 minutes, data-driven, and forward-looking.
- Send concise top-of-week updates to each client (max 3 lines): what we worked on, what's coming, and one question.
- Identify growth opportunities for your accounts, such as new ASIN launches, DSP, or international expansion—brief the Head of Operations accordingly.
- Immediately flag any signs of potential churn to Client Success— don’t wait for the health score to reflect it.
- Never tell clients to "wait and see"—always provide a specific action, timeline, or recommendation in every interaction.
PPC Management
While working closely with an Amazon PPC Manager, you will:
- Oversee the performance of Sponsored Products, Sponsored Brands, and Sponsored Display campaigns across all accounts, ensuring a high-level strategy is in place.
- Guide the development, optimization, and scaling of campaign structures with a clear, strategic rationale—avoiding a set-and-forget approach.
- Monitor ACOS and TACoS weekly—ensure any fluctuations of more than 3 points versus the previous week are flagged and addressed before clients notice.
- Conduct ongoing keyword research, search term harvesting, and negative keyword management to optimize campaign performance.
- Brief the ops coordinator on any specific data needs from Merchant Spring exports—do not pull reports yourself, as the respective expert handles this.
- Provide three specific, measurable PPC actions to the ops coordinator by the 5th of each month for inclusion in client ROI reports—ensure actions are clear and actionable.
Listing Optimization
While working closely with a catalog and SEO Manager, you will:
- Oversee the development and optimization of titles, bullet points, descriptions, and A+ Content for all active ASINs across your accounts.
- Ensure listing audits are conducted at onboarding and at the 6-month mark for every account, providing expert oversight.
- Monitor conversion rates per ASIN monthly—proactively flag any ASIN below the category benchmark to the client.
- Supervise Buy Box percentage monitoring via Merchant Spring—immediately flag any top-3 ASIN below 80% Buy Box to the client.
- Coordinate with clients on creative asset delivery—ensure listing work is not pending client review for more than 7 days without a follow-up.
- Ensure all listing copy goes live only after explicit client approval—document approval in the account’s Drive folder for proper tracking and transparency.
Reporting
- Review and approve client ROI reports on the same day they are sent to you by the Operations.
- Complete the weekly meeting prep doc before each Monday meeting, ensuring the three questions are answered without exception.
- Actively participate in the weekly meeting, bringing one client issue per rotation for the shared problem slot.
- Respond to the operation's signal input request (response time rating, scope expansion Y/N) by the end of the same day.
Collaborative Leadership
- You’ll work with a project manager, PPC specialist, catalog specialist, and designers. You should recognize achievements, address skill gaps, and work with HR to correct performance issues.
- Assess bandwidth and collaborate with project managers to ensure everyone has the capacity to handle their workload.
Tools & Systems
Includes but is not limited to:
- ClickUp — primary project management and task coordination tool
- Slack — internal team communication
- Google Workspace — Docs, Sheets, Drive, Gmail
- Amazon Seller Central — campaign management and account monitoring
- Amazon Advertising Console — Sponsored Products, Brands, Display
- Merchant Spring — performance data (via ops coordinator exports)
What Success Looks Like
At AGL, the standard for an Account Manager is defined by the clients we retain, not just the ones we sign. A client who has been with you for 12 months and continues to grow is a more accurate reflection of your success than one who joined just last week.
- Your clients know their results before they ask. You send the update.
- When ACOS spikes, you have an explanation and a fix — not a question.
- Your ROI reports contain a number that makes the $4,500 retainer feel obvious.
- Your at-risk clients are identified and flagged before they cancel — not after.
- You bring one proactive recommendation to every client interaction, not just a recap.
Engagement Terms
- Contract Type: Independent Contractor - Exclusive at Amazon Growth Lab
- Location: 100% Remote
- Schedule: Monday to Friday
- Working Hours: Within 6:00 AM – 2:00 PM Pacific Time
- Accrued Paid Time off effective after 3 months of probation
