Alumni Relationship Manager

Do you enjoy building meaningful relationships and understanding people’s journeys beyond surface-level interactions? Are you able to turn conversations into insights, and insights into opportunities that create value for a broader community? Do you believe that stories of impact can inspire others and strengthen a community when properly identified and shared? We’re looking for a Relationship Manager to serve as the primary point of contact for our alumni community, while playing a key role in identifying success stories, activating alumni engagement, and strengthening the overall impact of the ALX ecosystem. About ALX Africa ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers. With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity. We achieve this by: Providing young professionals with access to the most in-demand tech skills that will power the future. Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework. Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. Our impact thus far: 347k+ graduates since 2020 257k youth in work 31k youth starting own ventures 60k youth in jobs created by entrepreneurs Visit our website www.alxafrica.com to learn more about our digital revolution. Role Summary The Relationship Manager plays a critical role in building and maintaining strong relationships with our alumni community. As the primary point of contact for graduates, you’ll ensure every alumnus feels supported, heard, and guided in their professional journey. You’ll also contribute to the broader mission of increasing employability, fostering engagement, and strengthening the impact of the ALX community across Africa. This role requires fluency in both English and French, as you will be engaging with alumni across multiple African regions, including Francophone countries. Specific Responsibilities Serve as the main point of contact for alumni in your assigned region, providing personalised guidance and support. Conduct one-on-one calls and group sessions to assess alumni needs, track career progress, and identify opportunities for growth or re-enrolment. Capture insights and feedback from alumni interactions to inform product, data, and program teams. Collaborate closely with Community Managers, General Managers, and the central Relationship Management team to ensure a consistent alumni experience. Manage CRM records diligently, ensuring data accuracy on alumni profiles, call outcomes, and employment updates. Support job-readiness, re-enrolment, and community activation initiatives within your assigned city or region. Act as an ambassador for the ALX brand — demonstrating empathy, professionalism, and a deep understanding of our mission to empower young African talent. Communicate effectively in both English and French to engage alumni, employers, and institutional partners across linguistic regions. Skill Requirements - Essential Bachelor’s degree or equivalent experience in community engagement, communications, education, or a related field. Fluency in English and French (written and spoken) is mandatory. Excellent communication and interpersonal skills, with the ability to engage diverse audiences. Strong organisational and time-management skills; able to handle multiple priorities effectively. Experience using CRMs (preferably HubSpot) and digital communication tools (WhatsApp, Slack, Zoom, etc.). Demonstrated ability to gather insights, identify trends, and translate qualitative feedback into actionable recommendations. Passionate about education, employability, and community development in Africa. Person Specification/Attributes Courage: Willingness to speak up, challenge the status quo, and embrace new challenges. Humility: Openness to learning, seeking help when needed, and a focus on serving others. Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey. Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond. Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger. Additionally, this role requires: Strong storytelling sensitivity (ability to identify what makes a story impactful) Ability to translate conversations into actionable insights Proactive approach to community activation Strong attention to detail in tracking and follow-up Ability to balance human interaction with structured execution Employment Type This role is a full-time position Preferred Time Zones The preferred time zones are GMT +2/SAST/ CAT/EAT Due to the considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential. As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual. --