Airport Process Improvement Specialist

Airport Process Improvement Specialist Send my application At Vueling, we connect people, places and opportunities ✈️ As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact. Mission Analyze, design, and optimize airport operational processes across Ground Operations, with a strong focus on baggage handling, passenger disruptions, and ground handling services. The role aims to identify inefficiencies, drive improvements using Lean methodologies, and ensure SLA/KPI compliance while enhancing operational performance and delivering a seamless passenger experience across the network. Tasks & responsibilities Lead cross-functional projects to improve baggage handling and disruption management processes end-to-end. Identify inefficiencies and implement process improvements to reduce incidents (e.g., lost baggage) and enhance operational resilience. Monitor supplier performance through KPIs and SLAs, defining and executing corrective and preventive action plans. Ensure compliance with regulatory requirements, contractual agreements, and operational procedures across all stations. Define, document, and standardize processes in collaboration with internal stakeholders. Analyze incidents, perform root cause analysis, and implement corrective and preventive measures. Act as the main point of contact for baggage and disruption topics with internal teams and external partners (handling agents, IT, etc.). Drive the implementation and adoption of digital tools and real-time data tracking solutions. Coordinate stakeholders to ensure efficient decision-making and resolution of operational issues. Monitor and audit ground handling operations to ensure consistency, quality, and compliance. Promote continuous improvement, including benchmarking, supplier development, and cost optimization initiatives. Academic background Degree in Engineering, Logistics, or a related field (or equivalent experience). Experience 2–3 years of experience in aviation, ideally in Ground Operations, baggage handling, or disruption management. Experience in process improvement, operational performance monitoring, and project coordination. Skills Knowledge of IATA standards and tools such as WorldTracer is a strong plus. Strong analytical and problem-solving skills. Fluency in both English and Spanish, spoken and written, is required 💛 Vueling Values Our values are what we believe in, what we stand for and how we behave. Make it happen Make it better Make it safe Make it cost-focused Make it customer-oriented Win together Vueling is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status. Department Operations Locations Viladecans - Barcelona Remote status Hybrid Viladecans - Barcelona Fly to Your Full Potential Being part of IAG Group At Vueling, we're not just any airline - we're part of the IAG group , which means you've got plenty of chances to grow and develop your career within the group. Join us at Vueling and be a part of this exciting journey. Our work environment We know that a good working environment is vital to foster employee engagement, productivity and overall wellbeing. Our spaces reflect our energy and innovative spirit to provide a welcoming and pleasant working environment. Great Professionals. Great people. Our team is not only made up of experts in their field, but also of people who inspire and uplift those around them. The perfect combination that makes a positive impact on our work Opportunities for training and development We offer each person who joins our team the opportunity to grow, to develop, to learn. Because we believe in people, in their talent, we want to see them shine, being their best professional version. Our benefits Flight benefits: Our team get ready to start flying by booking benefit flights as soon as joining us. Variable compensation: To add to the fixed compensation, our team have variable compensation according to your role, company and individual performance. Vueling Flex: We know life changes, so we are able to adjust our benefits each year to your personal and family situation – Health insurance, training, transportation and much more. Vueling Discounts: We know there is also more to life than work. That's why we have access to our discount platform where we can find more than 400 offers in different categories such as travel, shopping, training, and many more! Make it Healthy: Our programme focuses on our team and our well-being! It includes: Gym, Nutrition, P hysiotherapy, Acupuncture, Psychology support, Medical service, etc. Diversity & Inclusion With a team of more than 60 nationalities and more than 51% of the positions occupied by women, there is no doubt that we have the perfect scenario for growth and innovation. Commitment with sustainability At our core, we are a sustainable-oriented company, dedicated to reducing our environmental impact. Through the use of Sustainable Aviation Fuels (SAF) and the efficiency of our fleet, we actively contribute to achieving our Net Zero 2050 goal. But wait, there's more... At Vueling, we invite you to fly to your full potential through self-development and pursuing your professional passion. We invite you to celebrate your unique strengths, work as a team to overcome challenges and achieve your goals for the greater good. We practice our values every day , create the best working environment and are ready to support you with what you need to shine and make us shine with you. About Vueling We're one of the top ten companies in Catalonia, and we're part of IAG, one of the world's leading aviation groups. We are o ne of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy. We fly direct to over 140 destinations in 30 countries in Europe, North Africa and the Middle East. As part of IAG, we’ve led the way in setting a target of zero net emissions by 2050. Our purpose is about more than just providing a transport service; it's about connecting to new adventures, reunions, firsts. It's about who we are. Founded in 2004 Co-workers 4500