As a
Customer Service Representative
, youll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You excel at handling customer inquiries of varying types
You are an active listener and can leverage probing question skills
You have a proven track record for hitting sales targets
You can manage and overcome objections for subscribers cancellation and suspend requests to assist in reducing churn
You bring an enthusiastic personality
What we offer:
Competitive pay rate: $15.00 - $20.00/hr
An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST)
All technical equipment needed to be successful to work remotely
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Arsenault
Qualifications
Qualified applicants will
posses:
Excellent verbal and written communication skills, strong multitasking abilities
Driven by solving problems and meeting goals
Familiarity with Microsoft Office tools
Experience in customer service and sales
High school diploma or equivalent
Requirements to work from home:
A quiet and distraction-free, secure place to work.
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
Additional Information
About us:
As a digital transformation company,
Arsenault rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.