Position:
Air Travel Consultant with German
Work Model:
Remote (within the Czech Republic)
Employment Type:
Full-time, Contract
We are looking for a motivated
Air Travel Consultant
to support airline customers in both
German and English
. In this role, youll handle inbound calls and assist travelers with bookings, cancellations, check-ins, and policy-related inquiries ensuring each customer enjoys a smooth, professional, and friendly experience.
Key Responsibilities
Serve as the first point of contact for airline customers via inbound calls in German and English.
Assist with reservations, changes, cancellations, online check-in, and travel policy information.
Accurately record all customer interactions in the companys system.
Provide timely and courteous resolutions to customer queries while meeting quality and performance standards (KPIs).
Requirements
Fluent in German (B2+) and English (B2+)
, both spoken and written.
Strong computer literacy and ability to learn new systems quickly.
Service-oriented, friendly, and stress-resilient personality with a positive attitude.
Ability to work
in rotating shifts
, including nights and weekends, in a fast-paced environment.
Availability to work
onsite during the initial training period
.
Stable
wired internet connection (minimum 16/10 Mbps)
.
What We Offer
Working Schedule:
Rotating shifts (Monday to Sunday, 7:00 AM 10:00 PM, 8-hour shifts).
Remote work option
available after 6 months.
Fully paid
training program
.
Meal allowance
,
Multisport card
, and
language course contribution
.
22 days of paid vacation
after 3 months probation, increasing to
25 days after 3 years
.
Public health and social insurance
coverage.
A
dynamic, international work environment
with modern tools and a supportive team culture.