Aidvantage CSR 1

Apply Job Type Full-time Description Remote Customer Service Representative – Federal Student Loan Support PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Aidvantage Customer Service Phone team. If you enjoy helping people, want to work from home, and want to support Federal Student Aid borrowers, we’d love to meet you! Compensation Competitive starting pay of $15.90 per hour, plus an additional $5.55 per hour in Health & Welfare benefits. Employees enjoy a total compensation package valued at more than $21.45 per hour, along with paid holidays, paid sick leave, medical, dental, and vision insurance, and a 401(k) retirement plan. Job Summary Start or grow your remote customer service career supporting Federal Student Aid borrowers. As a Customer Service Representative (CSR 1), you’ll help borrowers with routine loan servicing questions by phone, email, or chat. This work-from-home call center role offers competitive pay, Health & Welfare fringe benefits, and paid vacation, holiday, and sick time under the Service Contract Act (SCA). Benefits Medical, dental, and vision insurance. 401(k) with company match. Paid training. Paid holidays. Paid sick leave. Career advancement opportunities. Work-from-home flexibility. Requirements Minimum Qualifications High school diploma or equivalent. Minimum six months of customer service experience preferred. Strong verbal and written communication skills. Basic computer proficiency, including Microsoft Office and web-based applications. Ability to work independently in a remote environment. Ability to pass required background screening and employment verification. Preferred Qualifications Prior call center experience. Federal student aid, financial services, banking, healthcare, or government contract experience. Experience supporting federal or state government programs. Additional Requirements Per Client Must reside in the U.S. Must be a U.S. Citizen. Must be able to pass a criminal background check. Must not be delinquent or in default on any federal student loans. Must adhere to policies related to protecting personally identifiable information. Must have the ability to write using proper grammar and punctuation. May be required to work scheduled holidays, overtime, and Saturdays. Must be able to navigate Microsoft Excel spreadsheets. Home Office Requirements Private and secure workspace from home. Internet service with sufficient speed for multiple users without latency or lag. Minimum hard-wire internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5 Mbps (10 Mbps preferred).