AGV Technical Support Engineer (Mandarin and English speaking)

Your mission About Hikrobot Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions , committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision , Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions. Location Based in Italy About the Role We are looking for a full time motivated Technical Support Engineer to join our Pan-European team at Hikrobot. You will assist in the deployment, integration, and support of our autonomous mobile robotics (AMR) and material handling systems. This role offers hands-on experience with cutting-edge robotics technology and direct exposure to real-world customer projects across Europe. 1 Key Responsibilities 1. Project Deployment & Commissioning Assist in on-site installation, configuration, and testing of AMR and robotics systems under supervision. Support the configuration of navigation maps, charging points, and basic system interfaces. Help with integration tasks related to customer WMS/MES/ERP systems. 2. Technical Support & Troubleshooting Provide remote and on-site support to help diagnose hardware, software, and network issues. Assist in analyzing navigation errors, task scheduling problems, and system alerts. Collaborate with senior engineers and R&D teams to document issues and support product improvements. 3. Customer Training & Enablement Support the delivery of training sessions to customers and partners on system operations and basic maintenance. Help prepare and update user manuals, troubleshooting guides, and technical documentation. 4. Operations Monitoring & Optimization Assist in monitoring fleet performance metrics such as system uptime, battery status, and alert frequency. Support senior engineers in analyzing operational data and proposing basic improvements. 5. Cross-Functional Collaboration Work closely with regional service teams and global R&D to support customer needs. Help collect and organize customer feedback for internal review. Assist in coordinating with logistics and local service partners as needed. 6. Travel Requirement Willingness to travel (~50–60%) across EU countries to support project deployments and on-site activities. Your profile Required: Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or a related field. Basic understanding of robotics, automation, or logistics systems (academic projects or internships are a plus). Familiarity with concepts such as navigation, sensors, or basic networking is a plus. Strong communication skills and a willingness to learn and work in a team environment. Fluent in Italian and Mandarin, English is a plus. EU driver’s license is preferred. Preferred: Basic knowledge of one or more European languages Exposure to WMS/MES/ERP systems or PLCs through coursework or projects. Interest in the warehousing and logistics sector (3PL, e-commerce, automotive, etc.). By submitting your application, you acknowledge and agree that Hikrobot may process your personal data for recruitment purposes in accordance with applicable GDPR requirements About us About Hikrobot Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions , committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision , Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.