Agiloft & ComplianceWire Support Associate

Position Summary We are seeking a detail-oriented Agiloft & ComplianceWire Support Associate to provide functional and operational support for training, compliance, and content review workflows within a regulated life sciences environment. This onshore role will support end users, maintain system integrity, and ensure compliance with GxP and regulatory requirements across Agiloft (MLR/PRC workflow) and ComplianceWire (LMS). Key Responsibilities AgileLoft (MLR/PRC) Support Provide day-to-day support for AgileLoft users, including content routing, workflow management, and issue resolution Assist with setup and maintenance of review workflows, user roles, and permissions Troubleshoot submission, approval, and annotation issues within MLR processes Support content lifecycle management, including versioning, tagging, and archiving Partner with Marketing, Medical, and Legal teams to ensure timely review cycle completion ComplianceWire (LMS) Support Administer and maintain ComplianceWire training assignments, curricula, and user records Support onboarding/offboarding activities and training compliance tracking Troubleshoot user access, training completion, and reporting issues Generate and distribute compliance reports for audits and internal stakeholders Ensure training records align with regulatory and audit requirements (GxP, FDA, etc.) Cross-Platform & Operational Support Serve as first-line support for system-related inquiries and escalate issues as needed Maintain system documentation, SOPs, and job aids Support data integrity, validation activities, and audit readiness efforts Collaborate with IT, QA, and vendors for system enhancements and issue resolution Monitor system performance and proactively identify improvement opportunities Required Qualifications Bachelor’s degree in Life Sciences, Business, IT, or related field 2+ years of experience supporting AgileLoft, ComplianceWire, or similar platforms (MLR/PRC tools and LMS systems) Strong understanding of content review processes and training compliance in regulated environments Experience with user support, ticketing systems, and issue troubleshooting Proficiency in Excel and reporting tools Strong attention to detail and documentation skills Ability to work PST hours and collaborate with cross-functional teams Preferred Qualifications Experience in pharmaceutical, biotech, or medical device industries Familiarity with GxP, FDA regulations, and audit readiness processes Experience with Veeva PromoMats, Veeva Vault, or other MLR systems Knowledge of data governance and compliance frameworks Exposure to validation processes (CSV) or system release management Key Competencies Strong problem-solving and troubleshooting skills Effective stakeholder communication and support mindset High attention to compliance and data accuracy Ability to manage multiple tasks in a fast-paced environment Process-oriented with a continuous improvement mindset