About Nema Health
Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma. We are on a mission to help all trauma survivors find lasting peace & healing. Nema provides virtual, evidence-based treatment that helps people feel better faster—and stay better longer. We are committed to delivering care that’s accessible, trauma-specialized, and deeply patient-centered.
At Nema, we offer employees an unparalleled career opportunity: the chance to be part of a mission-driven company while shaping its future during a pivotal stage of growth. If you’re someone who thrives in fast-moving environments, values systems thinking, and cares deeply about expanding access to mental health care, you could be a great fit.
About the Role
As an Admissions Specialist, you bring a combination of strong growth instincts with genuine compassion for helping others. This role is pivotal to creating an exceptional first impression for new patients and directly impacts our mission by enrolling individuals into life-changing care.
The role includes managing initial patient inquiries via phone call, email, and other forms of communication, as well as follow-up communication with prospective patients and referring providers. Admission Specialists orient prospective patients to Nema’s program, discuss insurance coverage and out-of-pocket payment options, and ultimately work toward booking Intake appointments with interested individuals.
The ideal candidate thrives in a fast-paced, goal-oriented environment — consistently hitting or exceeding monthly enrollment targets while continuously refining communication and service skills to deliver an outstanding patient experience. This role reports directly to the Director of Admissions.
Responsibilities
Engage with prospective patients, and possibly providers and case managers, through calls, emails, and web inquiries with empathy and professionalism
Guide prospective patients through the admissions process — clearly communicating Nema’s value, overcoming objections, and building trust to drive enrollment
Meet or exceed monthly conversion and booking goals by effectively connecting with prospect and having a strong follow-up cadence
Perform benefits checks and explain insurance and payment options accurately and confidently
Collaborate with the Growth, Operations, Clinical and Product team to support business development initiatives and improve patient acquisition
Maintain detailed and timely documentation in Nema's CRM (Hubspot) to track communication and progress toward goals
Escalate sensitive customer service issues in a timely, professional, and solution-oriented manner
Protect patient data and confidentiality at all times in accordance with HIPAA standards
Continuously refine communication and customer service skills through coaching, peer learning, and self-development
Qualifications
You’ll be a great fit if you have/are:
2+ years of experience in a sales, admissions, or customer service role — ideally in healthcare, behavioral health, or another mission-driven environment
Proven ability to hit and exceed monthly performance or sales goals
Strong communication skills — able to engage and motivate prospective patients toward action in an understanding and supportive way
Empathy and emotional intelligence to guide sensitive conversations with trauma survivors
Experience using Customer Relationship Management (CRM) systems, such as HubSpot, Salesforce, or similar platforms
Proactive, self-motivated, and driven to improve continuously
Adaptable to evolving business needs as the company grows and iterates on Admissions processes
Tech-savvy and quick to learn new systems
Ability to regularly work 8 AM - 5 PM Pacific Time / 11 AM - 8 PM Eastern Time, Monday-Friday, with occasional weekend availability as business needs require
Care deeply about improving access to mental health care
A high school degree or higher degree
What We Offer
Competitive compensation with an annual base salary + bonus range of $55,000-$75,000. Base salary will be determined based on your experience and qualifications, and bonus will be determined by performance in the role.
This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company
Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education
Generous PTO and flexible work hours
Remote-first culture with supportive team norms
Inclusive, trauma-informed leadership
Opportunity to grow with a fast-moving, mission-driven company
Please Note: Applicants must be authorized to work in the United States on a full-time basis. The company is not able to sponsor employment visas now or in the future for this position.