Admissions Concierge (Customer Experience)

We are looking for a warm, personable, and detail-oriented Admissions Concierge to be the first point of contact for prospective families across our global network. In this role, you will manage inbound inquiries and guide parents through their initial journey—from first contact to scheduling a campus visit. As part of the Inquiries & Admissions team , you will play a key role in delivering an exceptional experience for families while ensuring accurate data tracking and continuous improvement of the admissions process. If you’re passionate about education and thrive in a fast-paced, collaborative environment, we’d love to hear from you. What You’ll Do Create a Great First Impression Respond promptly to all inbound inquiries via phone, email, WhatsApp, and social media Provide clear, accurate, and helpful information to prospective parents Understand parent needs and concerns, and share insights with internal teams Support Admissions & Data Management Maintain accurate records in Microsoft Dynamics CRM Track and update inquiry data to support reporting and analysis Collaborate with Admissions and Parent Engagement teams to meet enrollment goals Guide Families Through the Journey Assist parents in scheduling campus tours, trials, and events Coordinate with campus teams to ensure a smooth visit experience Team & Operational Support Assist with administrative tasks and ongoing projects Contribute to improving processes and overall parent experience Strong written and verbal communication skills in English Experience in a customer-facing role (hospitality experience is a plus) Experience using CRM platforms (Microsoft Dynamics is an advantage) Bachelor’s degree preferred Background or familiarity with education, early childhood, or Montessori is a plus Warm, approachable, and customer-focused Organized with strong attention to detail Adaptable, proactive, and solutions-driven Trustworthy with a high level of integrity Salary: 36,000 - 40,500 Schedule: Monday to Friday Site: Ayala, Makati / Clark, Pampanga (Work from home) Legal Benefits: HMO with 1 free dependent upon hire Life Insurance 20 PTO credits annually 10% Night Differential Annual Performance-Based Merit Increases and Employee Recognition Great Company Culture Career Growth and Learning A laptop will be provided by the company