Administrative Case Worker (Norwegian Speaking) (x, f, m)

Information At Flyhjælp, we give people access to justice! Flyhjælp helps air passengers across the Nordics claim compensation when their flights are delayed or canceled. We combine legal expertise with technology to make the process swift, easy and transparent. We are now looking for a Norwegian-speaking Caseworker to join our Norwegian Operations team in Copenhagen. In this role, you will work with cases from start to finish; supporting customers, assessing claims, and helping ensure high quality throughout the process. No legal background is required. What matters is your ability to communicate clearly, work in a structured way, and take responsibility for your tasks. Your mission You’ll play a key role in helping travellers navigate what can otherwise be a complex process. From the moment a claim is submitted, you’ll work to ensure that each case is handled efficiently and correctly - whether that means reviewing documentation, communicating with customers, or preparing cases for the next legal step. Your work contributes directly to making sure that travellers are treated fairly and that their rights are upheld in practice. In your day-to-day work, you will: Review and assess flight compensation cases Communicate with customers, airlines and internal/external advocates via email in a clear and professional way Organize case information and documentation in our systems Assist in preparing cases for the Norwegian legal process Support team tasks and contribute to improving how we work Collaborate with colleagues across teams, departments and locations Your profile You enjoy helping people and take pride in delivering a good customer experience. At the same time, you’re comfortable working in a structured and administrative role, where attention to detail and consistency are key. We’re looking for someone who can balance both: being supportive and clear towards customers, while also ensuring that each case is handled correctly behind the scenes. Fluency in Norwegian is essential for this role , as you will be working with Norwegian customers and cases on a daily basis. Speaking another Nordic language, such as Swedish, Danish or Finnish, is a plus, but not a requirement. We imagine that you: May have experience from customer-facing roles such as service, support, retail or hospitality, but this is not a requirement Are motivated by helping people Work in a structured and detail-oriented way, especially when handling administrative tasks Take responsibility for your work and follow tasks through to completion Are comfortable working with systems and managing case information Enjoy being part of a team and contributing to a positive working environment Are open to learning and developing within a legal-tech setting Why us? At Flyhjælp, we work with a clear purpose: giving people access to justice. Air passenger rights exist to protect travellers - but in reality, many never claim what they’re entitled to. The process can feel complex, time consuming, and difficult to navigate. We bridge that gap by making it swift, easy and transparent. Each case represents a real situation where something didn’t go as planned. Your work helps ensure that travellers are treated fairly and that their rights are upheld in a way that is both efficient and smart. Flyhjælp is an ambitious and growing legal-tech company based in Copenhagen, located near Kløvermarken. Since 2021, we have been part of the German company Flightright, which strengthens our position in the Nordic market and connects us to a broader European setup. Our team brings together colleagues from across the Nordics and other parts of Europe, and we work closely with teams in Berlin, Budapest, and Kyiv through our parent company. This creates an international working environment with both local focus and cross-market collaboration. You’ll be part of a collaborative setup that values trust, ownership, and doing things properly - both in how we support our customers and how we work together. What you can expect: A full-time position with flexible hybrid work (2 days remote + 3 days in-office at our office at Amager) Up to 5 weeks of remote work per year from anywhere in the EU The opportunity to occasionally work from our Berlin office A supportive and international team across Europe Opportunities for personal and professional development in a growing company Ready to give access to justice? Apply by submitting your CV and a cover letter. Starting salary will be determined based on experience, background, and qualifications. Expected start date is 1 July 2026. If you have any questions regarding the position, you are welcome to contact Marie Hoffmann at [email protected] There is no application deadline, but please send your application as soon as possible, as we invite candidates for interviews on an ongoing basis and will close the recruitment process once we have found the right candidate. Please note that, due to our work with debt collection, all employment at Flyhjælp is conditional upon the selected candidate presenting a criminal record certificate as part of the final recruitment process. The certificate will be assessed only to the extent relevant to the position and our business requirements, and will be handled in accordance with applicable data protection and recruitment rules.