Administrative Assistant for a Cleanup Services in the US (Home Based Full Time)
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Client Information The client specializes in providing efficient and dependable waste removal and dumpster rental services throughout Northeast Ohio. With a strong commitment to environmentally responsible practices, the business ensures that collected materials are handled through certified processing facilities that meet industry and environmental standards. As a veteran-owned company with more than 15 years of industry experience, the client has built a reputation for delivering reliable service and customer-focused solutions. Supported by a skilled and experienced team, the business is dedicated to helping residential and commercial customers manage cleanup, disposal, and waste removal needs efficiently while maintaining a high standard of service. Job Description • Answer inbound calls and handle customer inquiries for a weekly residential trash pickup service • Process billing and payments using two billing software platforms (one web-based, one Windows-installed) • Follow up with the internal team via email on action items • Log and manage customer communications • Support the owners and account managers with general administrative tasks Must Haves • Residency in the Philippines. Open to Filipinos ONLY. • Excellent English communication skills with a neutral accent (customer base includes elderly individuals) • Customer service skills • Windows operating computer (for one of their tools) Nice to Haves • Friendly, patient demeanor — especially when working with older customers • Experience supporting a small team • Background in a service-based or trades business Home Office Requirements Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam · Stable internet connection of at least 25 Mbps ~ 50 Mbps · Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later · Quiet room with no distractions or background noises · A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted. Connect With Us https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker