Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
The Role
The Hospitality Administrative Assistant supports all functions of the US Open Hospitality sales, service, and operations team to ensure sales process efficiency and effectiveness and to deliver a world-class client experience at the US Open. This includes support of US Open Hospitality premium ticket and suite packages and related operations and services for various client products. In addition, this role manages the US Open Hospitality office and its operations throughout the US Open period.
Provide support to the hospitality team in client relations, renewal, and retention
Manage Hospitality premium ticket package and suite rental contracts: generation, distribution, signature tracking, and organization
Liaise and integrate with the US Open Ticket Office to support the hospitality sales process within Archtics; generate invoices, manage payments, receipts, and reports
Assist and support the CRM analyst and Solutions Specialist in ensuring optimal sales and operations processes within the US Open CRM (Salesforce) ecosystem
Manage the contracting, purchasing, payment, and invoicing of Hospitality vendors via Conga, Concur, and Purchasing
Fulfill internal hospitality requests, including for sponsors, broadcast partners, CCO, and CEO
Oversee ticket fulfillment and assistance for all clients
Respond and/or delegate inbound client requests and issues; assist the hospitality team with the fulfillment of special client requests
Support the merchandise operation and fulfillment of suite and club clients
During the US Open period, manage the hospitality office
Oversee the aggregation, shipping, tracking, and delivery of all US Open Premier parking assets
Develop and maintain positive hospitality client and vendor relationships
Assist in on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space
Other projects and duties as assigned by the Managing Director, Hospitality Consultant, and Hospitality Team
Who You Are
Bachelor’s degree from an accredited college or university
Experience in operating at sports team(s) or other live events required
Customer-facing experience preferred
Familiarity with CRM systems preferred (e.g., Salesforce)
Familiarity with Ticketing systems preferred (e.g., Archtics)
Proficiency with Google Suite, Excel, Powerpoint, and Adobe Suite preferred
Individual must possess a strong work ethic, a positive attitude, and a professional client-facing demeanor
Excellent organizational and time-management skills
Exceptional written and verbal communication skills
Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)
Demonstrated ability to be a self-starter who can problem-solve and handle sensitive client matters with discretion
This position is designated as "hybrid/flex" and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.
What We Offer
At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
Flexibility:
Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
Comprehensive benefits
designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
Time to recharge and energize
: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
Plan for your future financially and professionally:
401(k) with employer matching (up to 6.5%), promotional and growth opportunities, and Learning and Development programs to learn on the job
Mental and emotional wellness:
Resources for overall well-being, including mental health and meditation benefits.
Other cool perks:
A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
The expected range for the base salary for this position is
$50,000 - $55,000.
This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.
Come One, Come All
We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.