Acturis Operations Analyst

Acturis Operations Analyst Acturis Operations Analyst at Jensten: own helpdesk tickets, resolve Acturis issues, share knowledge with a supportive team, hybrid work, clear progression. We usually respond within three days The role We have a fantastic opportunity for an Acturis Operations Analyst (known as Systems Operation Analyst within the Group) here at the Jensten Group. Reporting to the Head of Systems Operations, the main purpose of the role is to take ownership of tickets submitted by our users into our helpdesk system. You will assist users with their Broking System needs and requirements, ensuing all incidents and requests are logged while staying within SLA’s. Some key objectives & responsibilities will include: Timely Helpdesk support for all Acturis issues, queries and change configuration requests Prioritise and manage own workload effectively, managing several open incidents, problems, and mini projects simultaneously Work with the Acturis System Support team to build up knowledge base to improve overall team knowledge. About you As our Acturis Operations Analyst, you’ll have good technical Acturis knowledge- having a keen eye for detail and be well-organised. You’ll be a problem solver, being able to explain complex information into simple terms. You will also have: Acturis system knowledge (essential) – happy to consider existing front end / broking system user transitioning to support role Great customer service and communication skills Excellent telephone manner, being able to network & build working relationships easily Drive and genuine passion to learn and develop on Acturis systems knowledge Rewards & Benefits When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include: Competitive salary with an annual pay review and bonus scheme. 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays Auto enrolment into our excellent pension scheme (5% employer matched contribution) Flex-benefits- A range of flexible benefits to choose from, that are most important to you Group Life Assurance cover- a massive X4 of salary 3 months Maternity, Paternity & Adoption leave all fully paid Professional qualification study support relevant to your role and career Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc. Holiday purchase scheme- up to 5 days annually About Us: Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit. Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners. Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide. Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold. We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business #LI-LP1 Division Jensten Group Locations Remote Remote status Hybrid Learning and Development We are proud of our people and their achievements. Our people are key to our sustained success and plans for organic growth. We offer tailored L&D plans to all of our staff and are proud of our record in supporting CII training, apprenticeships and funded study packages across the Group. We are lucky to have colleagues who have progressed and developed throughout the business and now offer valuable mentoring and guidance to our next generation of home grown talent.