Accounts Receivable Manager

About the Role We are seeking a highly motivated and detail-oriented Accounts Receivable Manager to lead our AR function and drive operational excellence across invoices, collections, and cash flow management. This role is responsible for overseeing the full accounts receivable lifecycle while delivering a best-in-class customer experience. The ideal candidate brings strong leadership capabilities, deep expertise in custom billing plans, and a customer-first approach to resolving payment challenges. This role also owns the creation and delivery of weekly and monthly AR reporting, providing insights that influence financial strategy and business decisions. Key Responsibilities AR Leadership & Team Management Lead, mentor, and develop the Accounts Receivable team, fostering a high-performance, accountable culture. Establish clear goals, KPIs, and expectations aligned with company financial objectives. Oversee hiring, onboarding, training, and ongoing professional development. Manage team capacity, including timecards, PTO, and workload distribution. Billing, Collections & Customer Experience Oversee end-to-end AR operations including invoicing, collections, cash application, and dispute resolution. Lead complex collections efforts with a strong emphasis on customer service and relationship management. Design and implement custom billing plans and payment arrangements tailored to client needs while protecting company cash flow. Serve as the escalation point for sensitive or high-value accounts. Partner with customers to resolve billing issues, negotiate payment terms, and improve overall satisfaction. Reporting & Metrics Ownership Develop and maintain weekly and monthly AR reporting packages for Finance leadership. Track and analyze key performance metrics, including: Days Sales Outstanding (DSO) Aging and delinquency trends Collection effectiveness Invoice accuracy and cycle times Provide actionable insights and recommendations to improve cash flow and reduce risk. Build and refine dashboards to enhance visibility into AR performance. Process Improvement & Strategy Act as the subject matter expert (SME) for billing and collections processes. Identify opportunities to streamline workflows, improve efficiency, and enhance customer experience. Ensure compliance with internal controls, financial policies, and data privacy standards (PII/PHI where applicable). Collaborate cross-functionally with Sales, Customer Success, and Finance to align billing processes with client lifecycle needs. Support forecasting and cash flow planning through accurate AR data and trend analysis. Operational Oversight Ensure timely and accurate invoice in accordance with contract terms and company policies. Monitor team performance against service-level expectations and departmental KPIs. Provide hands-on support when needed to ensure continuity during peak periods or staffing gaps. Maintain strong communication with internal and external stakeholders to ensure efficient issue resolution. Required 7+ years of experience in Accounts Receivable, with at least 5+ years in a leadership role Proven experience managing custom billing plans and payment arrangements. Strong background in collections with a customer service–focused approach Experience owning and delivering AR reporting and performance metrics Proficiency with accounting/ERP systems and reporting tools Experience with Netsuite and system implementation is a plus Excellent communication, negotiation, and problem-solving skills Proficiency in data analysis and reporting, with the ability to leverage technology to drive process improvement. What REE Offers you: At REE, we believe in empowering our employees to thrive both personally and professionally. When you join our team, you become part of a dynamic and inclusive work environment where innovation and collaboration are celebrated. Comprehensive Benefits Package - Competitive salary: $95,000 - $110,000/yr depending on experience. - Health, dental, and vision insurance with Company-sponsored Life Insurance - Retirement savings plan with company match - Vacation time off, sick time off, and holidays Career Development Opportunities - Ongoing training and development programs - Opportunities for advancement within the company Work-Life Balance - Flexible work schedules - Remote first environment with company-wide conferences annually - Employee assistance program for personal and family well-being Perks and Rewards - Employee discounts on products and services through Insperity - Recognition programs for outstanding performance - Company-sponsored social events and activities Join us and discover a rewarding career where you can make a difference and grow professionally. REE is only able to hire US citizens or those who are authorized to work in the US as full time employees (we do not provide visa sponsorship). This information is provided in compliance with Equal Pay Regulations across the US and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. REE Medical participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Not open to 3rd party recruiters or submissions. REE will never ask for personal information or to purchase anything during the interview process, only communications from a @reemedical.com domain are representative of REE Medical, LLC.