Account/Project Manager

Job Description This is a remote position. Responsibilities: Project Delivery ● Lead end-to-end delivery of eCommerce projects (new builds, enhancements, integrations, BAU support). ● Successfully manage multiple concurrent projects & deliverables, including planning schedules, budgeting and resource allocation. ● Responsible for scope requirements; working with the design & technical leads to keep delivery within scope and budget. ● Ensure seamless integration of third-party applications, APIs, and eCommerce tools. ● Own delivery outcomes: scope, timeline, budget, and quality. ● Conduct regular project reporting, status updates, and post-launch performance reviews. ● Effectively identify and mitigate risks and resolve challenges. Continuously improve internal processes to enhance efficiency and client satisfaction. Client Strategy and Consultation ● Act as a strategic partner, advising clients on how to optimise and grow their eCommerce presence. ● Lead quarterly business reviews (QBRs) with key clients, presenting performance insights, learnings, and recommendations. ● Develop strategic roadmaps aligned with client business goals (e.g. CRO, platform upgrades, integrations). ● Proactively suggest opportunities for improvement, including CRO, UX enhancements, platform upgrades, and new integrations. ● Stay across eCommerce platform updates (Shopify, BigCommerce, Headless, etc.) and share relevant insights with clients. ● Partner with the Head of Client Success to drive account growth through consultative upselling and cross-selling. Leadership & Collaboration ​ ● Build and maintain strong relationships with stakeholders, including clients, partners, and internal teams. ● Collaborate with clients to understand business objectives, project requirements, and technical specifications. ● Mentor and guide junior team members, fostering growth and development. ● Support the Head of Client Success in meeting agency business goals. Requirements ● 4+ years of proven experience in web project management within a digital Agency ● Exceptional organisational skills with the ability to manage multiple projects simultaneously. ● Experience working on both large and small budget projects ranging from $50K up to $300k + ● Ability to liaise effectively with technical and non-technical teams. ● Preferable to have certification in PMP, Prince 2, Certified scrum master. ● Excellent communication, presentation, and stakeholder management skills. ● Strong negotiation and risk management capabilities. ● Strong understanding of eCommerce platforms, including Shopify, BIg Commerce and Headless CMS solutions. ● Proficiency in project management tools such as Jira, Confluence, Smartsheet/Microsoft project, Google suite. ● Knowledge of UX/UI best practices, website performance optimisation, and SEO principles is an advantage. ● A problem-solving mindset with a proactive approach to challenges. ● Data-driven mindset: comfortable with analytics, reporting, and performance measurement.