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Job Description This is a remote position. Responsibilities: Project Delivery ā Lead end-to-end delivery of eCommerce projects (new builds, enhancements, integrations, BAU support). ā Successfully manage multiple concurrent projects & deliverables, including planning schedules, budgeting and resource allocation. ā Responsible for scope requirements; working with the design & technical leads to keep delivery within scope and budget. ā Ensure seamless integration of third-party applications, APIs, and eCommerce tools. ā Own delivery outcomes: scope, timeline, budget, and quality. ā Conduct regular project reporting, status updates, and post-launch performance reviews. ā Effectively identify and mitigate risks and resolve challenges. Continuously improve internal processes to enhance efficiency and client satisfaction. Client Strategy and Consultation ā Act as a strategic partner, advising clients on how to optimise and grow their eCommerce presence. ā Lead quarterly business reviews (QBRs) with key clients, presenting performance insights, learnings, and recommendations. ā Develop strategic roadmaps aligned with client business goals (e.g. CRO, platform upgrades, integrations). ā Proactively suggest opportunities for improvement, including CRO, UX enhancements, platform upgrades, and new integrations. ā Stay across eCommerce platform updates (Shopify, BigCommerce, Headless, etc.) and share relevant insights with clients. ā Partner with the Head of Client Success to drive account growth through consultative upselling and cross-selling. Leadership & Collaboration ā ā Build and maintain strong relationships with stakeholders, including clients, partners, and internal teams. ā Collaborate with clients to understand business objectives, project requirements, and technical specifications. ā Mentor and guide junior team members, fostering growth and development. ā Support the Head of Client Success in meeting agency business goals. Requirements ā 4+ years of proven experience in web project management within a digital Agency ā Exceptional organisational skills with the ability to manage multiple projects simultaneously. ā Experience working on both large and small budget projects ranging from $50K up to $300k + ā Ability to liaise effectively with technical and non-technical teams. ā Preferable to have certification in PMP, Prince 2, Certified scrum master. ā Excellent communication, presentation, and stakeholder management skills. ā Strong negotiation and risk management capabilities. ā Strong understanding of eCommerce platforms, including Shopify, BIg Commerce and Headless CMS solutions. ā Proficiency in project management tools such as Jira, Confluence, Smartsheet/Microsoft project, Google suite. ā Knowledge of UX/UI best practices, website performance optimisation, and SEO principles is an advantage. ā A problem-solving mindset with a proactive approach to challenges. ā Data-driven mindset: comfortable with analytics, reporting, and performance measurement.
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