Account Supervisor

This is a remote role, but eligible candidates must reside in one of the following states: IN, MI, IL, OH, KY, TN, MN, MA, FL, GA, PA Up to 15% travel can be expected. The anticipated salary range for this position is $70,000 to $90,000, depending on experience and qualifications, while our internal pay band for this role extends up to $115,000. Pathfinders, a full-service integrated marketing agency, is seeking an Account Supervisor who can bring clarity, momentum, and strategic leadership to client relationships and the teams that support them. In this role, you won’t just manage projects or respond to client needs; you’ll help guide account direction, translate client goals into actionable plans, and keep work moving with confidence, accountability, and care. You’ll serve as a lead partner across a portfolio of accounts, building trust with clients while aligning internal teams around priorities, timelines, budgets, and outcomes. You’ll work closely with creative, digital, production, and leadership to ensure the work is not only high-quality, but also delivered in a way that is thoughtful, proactive, and financially sound. This role is a great fit for someone who enjoys balancing client strategy, team leadership, and delivery oversight. You’ll help shape strong client roadmaps, support account health and retention, mentor junior team members, and identify opportunities for continued partnership and growth. In your application, t ell us about a time you helped turn a complex client situation into a clearer plan and stronger outcome. We’re always looking for people who bring leadership to the work. At Pathfinders, how we work matters as much as what we deliver. All team members are expected to consistently demonstrate our core values: We > Me: Put others first; check your ego and don’t be a jerk. Be a team player; work with others, not around them. Share knowledge; help those around you. Own the Outcome: Figure it out; have a POV. Make an impact; think about outcomes, not to-dos. Be solution-oriented; take responsibility and offer a path forward. Keep Growing: Stay curious; seek out opportunities to learn and grow. Embrace change; adapt quickly when things shift. Bounce back better; turn setbacks into opportunities. Set the Tone: Lead by example; show up how you want others to show up. Start with “yes;” bring a can-do mindset. Take the initiative; don’t wait to be told. Get to know us at pathfind.com What you will do, in greater detail: Lead, Manage, and Hold Accountable (LMA) Models Pathfinders’ core values, drives professional growth, and mentors and develops their team. Sets clear expectations, manages priorities, and holds their team accountable to performance standards. Removes barriers to team success, and promotes a culture of transparency, trust, and follow-through. Collaborates with leadership to define strategic priorities and team goals. Strategic Translation & Client Direction Translate client input, business objectives, and feedback into clear, actionable strategies that guide creative and channel execution. Play a critical role in developing strategic recommendations in partnership with creative and channel teams. Ensure the tone, direction, and priorities of each account are aligned with client objectives and agency standards. Account Leadership & Delivery Oversight Maintain line-of-sight across assigned accounts, offering insight, guidance, direction, and course correction as needed. Help interpret client asks, define the approach, and ensure the right cross-functional players are engaged on projects early. Ensure projects are set up for success from kickoff through execution by establishing clear expectations, defining delivery plans, and holding the team accountable. Step in as needed to keep high-priority accounts and projects on track and own the outcome. Client Communication & Alignment Lead or support key client meetings, ensuring agendas, preparation, and follow-through are consistent and strategic. Anticipate client needs, address risks early, and provide thoughtful recommendations that add value beyond the brief. Build and grow client partnerships by identifying opportunities for additional strategic support, services, or solutions that align with client objectives and long-term success. Serve as a trusted day-to-day strategic partner who reinforces clients’ confidence in the agency. Financial & Operational Accountability Monitor scopes, budgets, burn, and timelines in partnership with the Group Director, Client Service. Identify potential risks to margin or delivery and proactively adjust plans as needed. Maintain visibility into account health metrics. Support renewal and growth conversations with informed, data-backed insights. Mentorship, Development & Collaboration Coach and mentor Account Managers and Coordinators to ensure consistent, high-quality deliverables and positive client outcomes. Play an active role in onboarding new Client Service team members, helping them understand agency processes, expectations, and tools. Foster strong collaboration between Client Services, Growth, and Creative Services teams. Ensure interdependencies are managed effectively and that internal teams have the clarity and context needed to deliver excellent work. Promote accountability, transparency, and a solutions-oriented mindset across accounts Additional job functions Attend all applicable required employee orientation, training, all-agency meetings, department quarterly meetings, L10s, and Summit. Complete timesheets daily with detailed notes. Strong written and verbal communication skills, with the ability to clearly and effectively collaborate with internal teams and clients. Demonstrated experience leading, coaching, and developing direct reports in a fast-paced, performance-driven environment. What we’d like to see in a strong candidate: Bachelor’s degree in Marketing, Communications, Business, or a related field preferred (or equivalent experience) 5+ years of experience in client service, account management, or agency environments, with demonstrated leadership responsibilities 3+ years of agency experience preferred, particularly in fast-paced, production-heavy or client-service–oriented settings Working experience with marketing tools and systems such as: Microsoft suite (Outlook, Word, Excel, etc.) Presentation and design tools (e.g., Figma, Canva) Project management or workflow tools (Kantata/Mavenlink strongly preferred) Project management or workflow tools (Kantata/Mavenlink strongly preferred) Comfort learning new systems and tools in a fast-paced environment What's in it for you? At Pathfinders, we’ve built an environment where people can do meaningful work without burning out or getting lost in the process. We believe clarity, trust, and accountability create better outcomes for both our clients and our team. You’ll have real ownership over your work, clear expectations for what success looks like, and the support to keep growing in your role. We take our work seriously, but we also believe work should be sustainable, flexible, and human. If you’re someone who takes ownership, values clarity, and wants to keep getting better, you’ll find a good fit here. What we offer: Remote-first flexibility so you can work where you do your best work Generous time off , with employees averaging 6+ weeks annually Annual company Summits to connect, collaborate, and celebrate Comprehensive health benefits , with Pathfinders covering a significant portion of premiums HSA contributions to support your long-term health 401(k) with automatic employer contributions (no employee contribution required) Quarterly bonus opportunities tied to performance Profit-sharing program because when we win, you should too We’re committed to building a team with diverse backgrounds, experiences, and perspectives. We provide equal employment opportunities to all qualified applicants, regardless of race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.