Account Service Coordinator

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Position Summary We are seeking an experienced Software Services Representative to serve as a National Account Service Coordinator supporting enterprise radiation oncology clients in a managed services environment. This role is responsible for coordinating the delivery, performance, and support of mission-critical oncology systems, including Varian ARIA and Eclipse Treatment Planning System . The ideal candidate understands the clinical and operational importance of ARIA/Eclipse ecosystems and can effectively manage service delivery in environments where uptime, accuracy, and patient safety are non-negotiable. Key Responsibilities Serve as the primary service coordinator and relationship manager for assigned national radiation oncology accounts Oversee managed services delivery for ARIA and Eclipse environments, including system performance, support, and lifecycle management Coordinate incident management, service requests, and escalations, ensuring timely resolution aligned with SLAs and clinical urgency Act as liaison between clients and internal teams, including clinical applications, medical physics support, IT infrastructure, and engineering Monitor and report on system uptime, performance, and service KPIs across multiple sites Support and coordinate software upgrades, patches, and version transitions (ARIA/Eclipse releases) Ensure all activities align with HIPAA, data integrity, and patient safety standards Participate in or coordinate go-lives, system migrations, and workflow optimization initiatives Lead regular service reviews (QBRs) with client stakeholders including administrators, physicists, and clinical leadership Identify and mitigate risks proactively to prevent treatment disruption or data issues Maintain detailed documentation of environments, configurations, and service activities Partner with account management and sales to support client retention and expansion opportunities Required Qualifications Bachelor’s degree in Healthcare IT, Radiation Oncology, Medical Physics support, or related field (or equivalent experience) 3+ years of experience supporting radiation oncology systems, specifically ARIA and/or Eclipse Strong understanding of radiation oncology workflows (simulation, planning, treatment delivery, record & verify) Experience in a managed services, service desk, or enterprise support environment Knowledge of DICOM, oncology data flows, and system integrations Familiarity with HIPAA and healthcare regulatory requirements Excellent communication skills with ability to engage physicists, dosimetrists, therapists, and IT teams Strong organizational and multitasking abilities across multiple sites/accounts Preferred Qualifications Experience supporting Varian Aria Exposure to Eclipse treatment planning workflows and dosimetry processes Familiarity with SQL databases, Windows Server environments, and virtualization (VMware) ITIL certification or experience with structured service management frameworks Experience coordinating multi-site or national oncology networks Key Competencies Patient safety-first mindset in all decision-making Ability to operate effectively in high-pressure, clinical environments Strong critical thinking and problem-solving skills Ownership mentality with proactive communication High attention to detail, especially in data integrity and system changes Work Environment Remote or hybrid with travel to client oncology centers as needed Participation in on-call or escalation rotations may be required Fast-paced, high-responsibility environment supporting life-critical systems Success Metric System uptime and treatment continuity SLA compliance (response and resolution times) Reduction in critical incidents and repeat issues Client satisfaction and retention Successful execution of upgrades, patches, and go-lives Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here . The base pay range for this position is: $50,490 - $69,421 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here . Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here . If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here . Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.