Account Manager/Project Manager

THE ROLE We Are Social is seeking an Account Manager/Project Manager to join our growing team! Your mission is to transition from supporting tasks to owning day-to-day client relationships. You ensure every interaction is strategic, every budget is precise, and every deadline is met with excellence. You work to help the team optimize workflow and financial reporting by incorporating new AI initiatives. WE ARE A creative agency powered by social connections. That means we thrive on what’s trending and creating campaigns that get people buzzing. We call it “Ideas Worth Talking About,” and we're proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald’s, Adidas, Universal Studios, and YouTube. WHY YOU’LL LOVE IT HERE We like to laugh, we live for celeb gossip and we’re great on AUX Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more You best believe we know how to celebrate our wins. And our losses (it’s how we learn) From carbon offsets to community kitchens, we’re passionate about making a difference Did we say snacks? Because we have great snacks (Shoutout to Sheila who keeps the kitchen stocked) YOU ARE A person who thrives in a fast-paced environment, responding quickly and proactively Not interested in just following trends – you want to create them A self-starter, who’ll take ideas from concept to execution, navigating feedback like a pro Traditional agency experience is not required, but it’s a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands. WHAT YOU’LL DO Lead day-to-day interactions to ensure client satisfaction while serving as the reliable point of contact for both clients and internal teams Conduct and support regular client meetings, status updates, and progress reports, keeping stakeholders informed on campaign performance, results, and future initiatives Manage a multi-agency IAT including: Influencer/creator, media and above the line creative agencies Support in the ideation, creation, planning and execution of specific client programs Provide internal and client teams with meeting recaps and next steps Draft client-facing correspondences to share with senior account management team members Act as the voice of the client for internal reviews Procure and acquire specific information from clients as needed Have a clear understanding of the client’s organizational structure and contacts Manage workflows for items such as asset approval & delivery, development of strategic & executional presentations, and vendor management Manage and organize a high volume of assets (150-300 / mo.) 2-4 projects simultaneously Be available to answer ad hoc team or client requests in a timely manner Utilize a project management platform to organize internal team tasks and milestones Follow and stay on top of pop-culture and industry trends REQUIREMENTS FOR THIS ROLE 1-2 years in an account or project management role or similar preferably within a creative advertising agency working on paid media assets. Bachelor's degree in marketing, advertising, communications, or a related field Passion for culture - to be apart of it, shape it and create it Ability to work effectively with management of all levels Ability to build timelines that account for external agency dependencies (AOR/Media) while protecting internal social-speed. Track record of contributing to client planning & asset management Experience working with media agencies for asset trafficking Strong written and verbal communication skills, with an eye for detail in client-facing correspondence Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines Demonstrate flexibility and willingness to take on tasks outside the area of assigned responsibilities Self-motivated with strong organizational and time management skills, with the ability to work independently and effectively set priorities and deliver on time Understanding of Google Suite, Slack, and A.I. tools and functions. Added plus: Knowledge of Project Management Tools like Asana WHY SHOULD YOU JOIN OUR TEAM? At We Are Social, we don’t just offer a job—we offer a creative career in an agency that moves at the speed of culture. Here’s what you’ll get: We are the first, largest, most awarded socially-led creative agency in the world, connecting you to 1,300+ like-minded professionals around the world An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays Agency summer days (exact policy differs per campus and agency) Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport Dogs allowed, dedicated private wellness room (in select offices) Regular team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more! We are obsessed with learning and being better humans In-house learning & development sessions and annual career and growth conversations Access to internal network of opportunities across all agencies Focus on developing and recruiting BIMPOC Talent Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s) We invest in your health and wellness: Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more! Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist, guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and holistic array of other health and wellness resources to support you and your family. JOIN US At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work . Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes We Are Social what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know. Let’s do cool stuff together. Apply now! We’re part of the Plus Company - the Entrepreneurial Network! Plus Company is a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them. Together with Plus Company agencies, we use our collective strengths to form bespoke, innovative and integrated teams that deliver a positive impact on your business. That means faster time to market, less bureaucracy to navigate, and no end to the creative magic-making for our clients. Read our Employee & Job Applicants Privacy Notice