Account Manager, West

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. Position Summary: The Account Manager, West drives revenue retention and expansion across a defined portfolio of provider accounts, directly impacting Empower’s commercial performance, customer loyalty, and patient access to specialized therapies. This role owns end-to-end account strategy, relationship management, and performance against revenue baselines within a dynamic, highly regulated 503A/503B compounding environment. Leveraging AI as a force multiplier, the role enhances speed, scale, insight generation, and decision-making across account planning, risk identification, and opportunity execution. Operating within a hyper-growth context, the Account Manager partners cross-functionally to remove barriers to service excellence while elevating provider experience. Success requires P80–P90 talent characterized by strategic thinking, disciplined execution, proactive ownership, and strong learning agility to navigate evolving products, regulations, and customer expectations while consistently delivering measurable business outcomes. Responsibilities: Account Ownership Portfolio Ownership: Own a defined portfolio of active, revenue-generating provider accounts within an assigned territory, serving as the primary relationship owner accountable for service quality, clinical coordination, and account strategy. Leverage AI-enabled insights to prioritize engagement, personalize interactions, and proactively manage account performance, ensuring consistent alignment with revenue baselines, retention targets, and long-term growth objectives in a highly dynamic and regulated healthcare environment. Relationship Management: Build and maintain strong, trust-based relationships with physicians, practice managers, and key decision-makers through structured, high-frequency engagement cadences. Utilize AI tools to analyze communication patterns, sentiment, and engagement effectiveness, ensuring each interaction is informed, relevant, and value-driven, reinforcing Empower’s position as a strategic partner rather than a transactional vendor. Customer Understanding: Develop a deep understanding of each account’s clinical focus, patient population, and business priorities to deliver highly tailored solutions. Apply AI-driven data synthesis to anticipate needs, identify gaps, and enhance consultative conversations, ensuring every interaction contributes meaningful value beyond transactions and strengthens long-term partnership durability. Revenue Growth and Retention Growth Strategy: Develop and execute strategic retention and expansion plans for each account, focused on protecting baseline revenue while identifying opportunities to increase formulary utilization and prescription volume. Leverage AI analytics to uncover growth signals, optimize targeting, and accelerate execution of expansion initiatives across therapeutic categories. Performance Monitoring: Monitor account health against defined revenue baselines using data-driven dashboards and AI-supported forecasting tools. Identify early indicators of decline or opportunity, enabling rapid intervention and continuous optimization of account strategies to sustain and grow performance. Corrective Action: Identify accounts trending below expectations and implement structured, documented corrective action plans. Utilize AI-assisted root cause analysis to diagnose performance gaps, prioritize interventions, and drive measurable recovery outcomes while maintaining accountability and transparency. Cross-Functional Collaboration Issue Resolution: Partner with Customer Experience, Medical Affairs, Operations, Pharmacy, Compliance, and Customer Support teams to resolve service issues impacting account performance. Use AI-enabled workflow tracking to ensure timely resolution, clear communication, and seamless coordination across functions. Escalation Management: Proactively escalate high-risk accounts or significant service concerns to leadership with clear, data-supported insights. Leverage AI tools to quantify risk severity, recommend actions, and support rapid decision-making to protect customer relationships and revenue. Operational Alignment: Collaborate cross-functionally to align operational execution with account needs, ensuring consistent service delivery. Apply AI insights to identify systemic issues, streamline processes, and improve overall provider experience at scale. Data and Systems Management CRM Discipline: Maintain complete, accurate, and timely records in Salesforce, including account details, communication logs, opportunities, and escalation documentation. Utilize AI-enhanced CRM capabilities to improve data quality, automate workflows, and generate actionable insights. Reporting Insights: Track territory performance metrics, utilization trends, and service levels, contributing to regular reporting on retention risks and growth opportunities. Use AI-powered analytics to enhance reporting accuracy, speed, and strategic relevance. Market Awareness: Stay current on product offerings, industry regulations, and market dynamics, integrating AI-curated insights to inform account strategies and strengthen consultative engagement with providers. Knowledge and Skills: Strong proficiency in CRM platforms such as Salesforce, with the ability to leverage AI-enabled tools for data management, forecasting, and performance optimization across a multi-account territory. Advanced relationship management and consultative communication skills, with the ability to engage healthcare providers using data-driven insights and clinical fluency. Analytical capability to interpret performance metrics, identify trends, and apply AI-driven insights to inform strategic decisions and account planning. Cross-functional collaboration expertise, with the ability to navigate complex operational, clinical, and compliance environments while maintaining accountability and execution rigor. Experience and Qualifications: 3–5 years of experience in pharmaceutical sales, account management, healthcare territory management, or a comparable customer-facing healthcare role. Experience or meaningful exposure to compounding pharmacy, specialty pharmacy, HRT, GLP-1 therapeutics, functional medicine, or adjacent therapeutic areas required. Demonstrated track record of managing a portfolio of accounts with accountability for retention and revenue growth outcomes. Strong clinical fluency to engage credibly with physicians and healthcare operators on formulary, protocols, and compliance considerations. Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Marketing, or a related field preferred. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.