Account Manager (United States)

Workyard is a fast-growing venture backed startup that is developing an innovative workforce management platform for the construction market. In an industry where $300 billion is spent annually on labor, we are fundamentally changing the experience for companies and workers by adding trust, transparency, and technology to workforce management and enable smarter business decisions. As an Account Manager, you will be responsible for client upgrades and upsells, driving revenue from your book of business through discovery, ensuring that we can capture and/or retain revenue at the most critical phases of the customer journey. You'll be an active player in our growth, working with your current book of business to maximise upgrades and customer growth. This is a remote role within the US, and requires full US working rights. Compensation: $80,000 base + $50,000 OTE + benefits + equity Responsibilities Consistently prospect your book to find opportunities to upsell and upgrade. Develop a deep understanding of your customer pool. Deeply understand and communicate product features, product positioning and the value proposition for customers Perform live demos of new features and create sharable recordings Communicate product updates, enhancements, and industry insights to clients Provide customer support where needed to overcome objections for renewals and upgrades Introduce customers to the referral program and build customer advocates. Assist with inbound support channels Requirements 4+ years of renewal experience with a track record of 100% or higher net retention Experience working to target in an account management or customer success role Experience with nurturing a pipeline of upgrades with current clients without sacrificing relationships Salesforce experience Benefits Comprehensive benefits including Aetna medical, dental, and vision coverage, Flexible Spending Accounts (FSA), Teladoc virtual care, One Medical membership, Kindbody family-building support, an Employee Assistance Program, 401(k) retirement plan through Empower, and pre-tax commuter benefits (for those based in our San Francisco office). Equal Opportunity Employer Workyard is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law. Accommodations Workyard is committed to providing reasonable accommodations for individuals with disabilities during the hiring process. If you require assistance or accommodation, please contact us so we can support you.