The Account manager is responsible for managing the service of accounts, and ensuring clients are utilizing systems optimally for continued success.
In this role you will...
divide your time between developing relationships, handling escalations, impacting customer satisfaction ratings and identifying new business opportunities within those key Outsourcing Partners
work closely with key resources within Cornerstone to ensure that you and the customer are well-supported and successful
create account strategies and plans for key customer accounts to achieve stated customer and Cornerstone business objectives
attain or exceed sales quota by identifying customers’ business challenges and aligning Cornerstone products and services to create elite solutions that deliver significant value
build and expand relationships “high and wide” in customer organizations to expand the relationship footprint
collaborate with other functions to ensure excellent delivery of service, quality of work and the highest level of customer satisfaction possible