Account Manager, Services Team

We are hiring an Account Manager for Page Vault On Demand, our services team for case-critical online evidence capture. This is a hybrid client services role that blends consultative scoping, account ownership, project management, and light sales judgment — not traditional software sales, and not standard SaaS customer success. The right person can earn client trust quickly, translate messy requests into clear scopes and quotes, coordinate delivery with technical teams, and recognize when a client may be better served by Page Vault’s software. About Page Vault At Page Vault, we are on an exciting mission to transform the way web content is used in the legal industry. Our cutting-edge technology captures web content effortlessly and, critically, makes it admissible in court. We are a fully remote team spread across the U.S., driven by a passion for solving difficult problems for our clients. Join us and be part of a dynamic team that is changing the game in legal tech. What You'll Do Own client relationships Own a book of service client relationships across law firms, in-house legal teams, and litigation support partners. Serve as the primary point of contact for clients submitting capture requests. Build trust through clear communication, sound judgment, and reliable follow-through. You're the calm voice on the panicked 4:45pm Friday call. Write clear, accurate, client-ready emails that translate technical complexity into straightforward next steps. Much of this role runs on the written word — your writing will directly shape how clients experience Page Vault. Scope and quote capture requests Turn vague or incomplete client requests into clear capture specifications. Hear what’s subtle or ambiguous in a client’s ask. Recognize when a request needs more clarity and ask precise follow-up questions to resolve it before proceeding. Quote and package work with consultative judgment — the right option for what the client actually needs, not the most expensive. Project manage complex engagements On large or multi-phase deals, serve as the steady-hand project manager and single point of contact for the client across the life of the work. Translate the in-the-weeds technical reality (what capture is doing, finding, hitting) into what the client actually needs to know and decide on. Help resolve issues quickly and professionally when scope, timing, or technical challenges change. Identify software opportunities Stay alert for situations where the Page Vault software may better serve a client’s ongoing needs. Run a brief product overview or demo when appropriate. Hand qualified software opportunities to the software team with useful context, including client goals, use case, timing, and potential fit Maintain a client-first approach when deciding whether services, software, or both are the right answer Process & playbook building Build and improve repeatable processes such as scoping checklists, quote templates, delivery email templates, handoff workflows, and status-update formats Maintain accurate account, pipeline, and activity records in the CRM Collaborate with services, sales, support, product, and technical teams to improve the client experience Push forward new capabilities and process improvements This Role Might be for You if You… Can hear what a client actually means, not just what they say — and know when to ask a clarifying question versus when to proceed. Default to making the client whole when something goes wrong. Take pride in being the person clients trust with urgent, sensitive work. Are calm, clear, and steady in urgent or high-stakes client situations. Write exceptionally well. Your emails are clear, accurate, and client-ready without being over-explained. Are comfortable discussing scope, pricing, tradeoffs, and timing with clients. Are resourceful and comfortable figuring things out independently. Every request is a little different, and you don’t wait to be told how to handle the new ones. You dig in. Understand or are eager to learn how law firms work, including the roles of partners, associates, paralegals, litigation support teams, and in-house counsel. Are familiar enough with social media and websites to walk a client through possibilities and spot potential issues on the fly. Like building systems, templates, and processes that make future work better. Have low ego and strong client judgment; when another team or product is the better answer, you make the handoff cleanly. 4+ years of experience in account management, client services, customer success, project management, or a similar client-facing role. Experience working with legal, SaaS, litigation support, professional services, or other detail-sensitive B2B clients. Excellent written communication skills; this role depends heavily on clear, accurate, client-ready email. Candidates will be evaluated on the quality of their written communication throughout the hiring process. Demonstrated ability to read between the lines of a client’s request: to recognize ambiguity, ask precise clarifying questions, and resolve uncertainty before proceeding Strong judgment in scoping, pricing, prioritization, and expectation-setting. Ability to manage multiple urgent client requests at once without losing detail or follow-through. Comfortable working with websites, social media platforms, online content, and technical teams. Tech-savvy and comfortable learning new tools. Familiarity with how law firms operate — including the roles of partners, associates, paralegals, and litigation support—is a big bonus. Fully remote work, with 2–3 in-person team meetings per year Flexible PTO, unlimited sick days, and paid parental leave for both parents Medical, dental, and vision insurance 401(k) with employer contribution Base salary range: $100,000–$140,000, depending on experience. Compensation is base-weighted with a modest performance-based variable component.