Account Manager - Sales

About Us KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide. We believe that everyone should feel confident when purchasing our products no matter your hair type, style or budget. ​​ About the Role: The Account Manager is responsible for driving customer retention and revenue growth across a portfolio of retail accounts. With relationship management as a core focus, they help develop and execute channel-specific strategies while tracking sales performance and contribution margin to evaluate effectiveness. The role also encompasses leading and developing a team of Sales Coordinators - utilizing them efficiently and identifying where further support is necessary. As a key cross-functional partner, the Account Manager also collaborates closely with critical internal stakeholders to drive executional excellence and maximize our profitability. This position reports directly to the Director of Drug, Grocery, and Specialty. Key Responsibilities: 1. Customer Relationship Management - Build and maintain strong relationships with key retail customers, distributors, and stakeholders by serving as the primary point of contact and representing the brand as an industry-leading partner. • Manage regular communication cadences with all key retail partners • Drive account retention and satisfaction across the full portfolio • Represent the brand with professionalism and strategic intent in every retailer interaction 2. A ccount Management & Expansion - Responsibly manage core growth and expansion across retail partners by executing assortment and pricing strategies aligned with the Director. • Analyze sales data, market trends, and competitive activity to inform account strategy • Lead Line Review meetings and secure New Item distribution across your channel • Identify and act on whitespace and expansion opportunities within existing and target accounts 3. Trade Spend & Promotional Management - Manage trade budgets and promotional plans with a focus on ROI, efficiency, and profitability across all accounts. • Plan, execute, and reconcile trade spend in partnership with Finance • Evaluate promotional performance and eliminate underperforming activity • Maintain a forward-looking promotional calendar aligned to retailer windows 4. New Item & Innovation Launches - Lead the sell-in and in-market execution of new product launches, ensuring distribution commitments are secured and all stakeholders are aligned ahead of go-live. • Secure retailer commitments for seasonal and core new item launches • Coordinate cross-functionally on inventory readiness, compliance, and retailer portal requirements • Monitor and report on post-launch performance across all accounts 5. Merchandising & Display Planning – Work with retail partners and internal team members to maximize the profitability of in store placement – on and off shelf. • Identify and pursue brand block improvements and incremental display opportunities • Align display and reset activity to retailer calendars and seasonal windows • Ensure all in-store programs meet profitability standards 6. Team Management - Lead and develop Sales Coordinators, defining clear responsibilities and evaluating their effectiveness. • Define roles, responsibilities, and priorities for Sales Coordinators • Coach and develop team members through regular feedback and check-ins • Identify gaps and build team capacity to meet evolving channel needs 7. Cross-Functional Collaboration – Partner closely with Warehouse and Inventory teams to align on demand forecasts, resolve inventory issues, and ensure best-in-class shipment execution across your retail partners. • Maintain forecast alignment with the Inventory team and flag risks proactively • Drive resolution of chargebacks and compliance issues in collaboration with relevant teams • Act as the primary liaison between retail partners and internal teams to drive timely resolution What are we looking for in you? We're looking for a relationship-driven, commercially minded Account Manager who owns their accounts end-to-end — from relationship to revenue. • Retail Sales Experience: 3–5+ years managing retail accounts in CPG, beauty, or consumer products; familiarity with Grocery, Drug, or Specialty channels preferred. • Analytical Mindset: Comfort with syndicated data (IRI, Nielsen, SPINS), sell-through metrics, contribution margin analysis, and trade spend ROI evaluation. • Relationship-First Approach: A proven ability to build and maintain productive, long-term partnerships with retail buyers, category managers, and distributor contacts. • Cross-Functional Fluency: Experience working closely with Finance, Supply Chain, Product Development and Marketing to align on forecasts, promotions, and product launches. • People Leadership: Experience managing, coaching, or mentoring junior team members, with the ability to delegate effectively and develop talent. • Operational Excellence: High attention to detail, strong follow-through on compliance requirements (retailer portals, OTIF, chargebacks), and comfort managing multiple accounts simultaneously. • Communication & Presentation: Ability to prepare and present compelling business reviews, line review decks, and sell-in materials to retail partners and internal stakeholders. Our Values 💡 Intuitive – Proactive Problem Solver: We’re proactive, not reactive. When something doesn’t feel right, we pause, speak up, and fix it with honesty and integrity. 🎯 Takes Pride in Our Work – Accountability: We own our work with pride. On-time delivery, thoughtful processes, and team-wide trust lead to great outcomes. 🧹 Willingness to Sweep the Floors – Humble and Inclusive: We lead with humility and support. No task is too small, and no voice too quiet. Everyone belongs. A dynamic team An open mind for new ideas Growth… growth and some more growth! Location: Remote Do you want to be part of our team? We look forward to your application! *KITSCH LLC is an equal opportunity employer. We are committed to work in an environment that supports, inspires, and respects all individuals and recruits on merit-based processes regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.