Account Manager (IT Services)

Account Manager (IT Services) Build real client relationships from day one. No cold calls, no quotas, no commission. Just meaningful work at a Certified B Corp that does things differently. Virtuas is a Certified B Corp IT services company based in Houston. We work with organizations to design, manage, and improve their technology environment. We were founded on a simple belief: that if you take care of your clients, your people, and your community, the business takes care of itself. That belief is not a tagline. It is how we operate every day. We are growing our team and looking for someone who wants to own a relationship from start to finish. Not manage a queue. Not hit a number. Own a relationship. This role is for someone who is naturally curious, communicates with ease, and gets genuine satisfaction from making something complicated feel clear and manageable for the people they serve. If you have worked in a marketing agency or a client-facing communications role and found that the part you loved most was the client relationship itself, this role was built for you. How We Work You own the relationship end to end, from the initial conversations through onboarding, ongoing service, renewals, and everything in between. Your clients will have one consistent person they trust. That is you. There is no commission in this role. We do not believe great client relationships should be driven by tit-for-tat financial incentives. We measure the success of our CX team by how well we retain clients, how many referrals those clients generate, the quality of the reviews and references they provide, and ultimately the revenue that follows from all of it. Revenue matters, but it is the last thing we think about because when we get the other things right, revenue follows on its own. What You Will Do Client Relationships Serve as the primary day-to-day contact for a portfolio of assigned clients, providing clear communication, responsive follow-through, and consistent presence. Build strong, long-term relationships by understanding each client's goals, communication style, and business context. Advocate for clients internally and make sure their experience is positive and consistent at every stage of the partnership. Identify opportunities to strengthen the relationship, whether through a better process, a proactive heads-up, or a well-timed recommendation. Service Coordination Coordinate with our service desk and consulting teams to ensure clients receive timely, seamless service delivery. Help keep ongoing services and active projects on track by staying organized, following up on open items, and keeping clients informed. For project-related coordination, you will work closely with our internal project manager to make sure nothing falls through. Monitor service performance and work with internal teams to resolve issues promptly and professionally. Support client onboarding and transitions to new services, ensuring clients feel guided every step of the way. Communication and Strategy Participate in discovery conversations, requirements discussions, and Business Technology Reviews with clients. Translate technical updates and service changes into clear, plain language that clients can act on. Help build account plans and service roadmaps, and gather client feedback that supports continuous improvement. This involves regular collaboration with our marketing team on client communications, case study opportunities, and referral initiatives. Contribute to presentations and service summaries that reinforce transparency and partnership. Account Operations Work with our Sales Operations team on quotes, renewals, and proposals. They handle the build; you provide the client context. Help clients maintain clear visibility into their service spend and project timelines. Maintain accurate records in our CRM and project management platform. Track account health and renewal timelines, and keep our Finance and Accounting team informed of anything that affects billing or contract status. What We Are Looking For Required Strong written and verbal communication skills. You write clearly, speak with confidence, and listen well. Highly organized with the ability to manage multiple clients and competing priorities at the same time. Collaborative by nature, comfortable working across teams that range from technical to creative to operational. Comfortable with Microsoft 365, CRM platforms, and task or project management tools. Able to work independently and stay productive in a remote environment. Most of your week is remote, and we need someone who does not need to be in an office to stay focused and effective. Preferred 2 to 3 years of experience in a client-facing role such as account coordination, client services, marketing account management, or communications. A background in communications, marketing, or public relations is a strong plus. Marketing agency experience is particularly relevant to how this role operates. Some exposure to IT services, professional services, or a technical environment. Familiarity with ticketing systems or service delivery workflows is helpful but not required. You do not need to be technical. You need to be curious and willing to learn. Who Thrives Here You are a relationship builder. You take ownership without being asked, and you follow through without needing a reminder. You are organized enough to manage the details but people-focused enough to never lose sight of the person on the other side. You value doing the right thing for the client even when it is not the easiest path. You are comfortable in a small, tight-knit company where your work is visible and your contribution matters. Compensation and Benefits Hybrid schedule: 1 day in office, 4 days WFH Performance-based bonus eligibility 401k with employer match (no vesting required) Medical, dental, and vision 15 days PTO to start, increasing to 20 days after one year Paid holidays Profit sharing Locations Houston, Texas Remote status Hybrid Houston, Texas About Virtuas Virtuas is a Certified B Corp that provides professional and managed IT services to customers of various sizes and industries. It is our belief that too many IT companies are focused on income rather than outcomes. At Virtuas, we want to reimagine what an IT Service Provider can be, and we need your help doing it.