Account Manager, Expansion

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. This position is for an existing vacancy. Roofr is looking for an Account Manager to join our high-performing, collaborative, and customer-obsessed Account Management team. In this role, you will manage a large portfolio of customer accounts and own the expansion revenue within your book of business. You will proactively identify opportunities to grow accounts through upselling, cross-selling, and deeper product adoption while ensuring customers achieve meaningful outcomes using Roofr. This is a highly strategic and commercially focused role. You will operate as both a trusted advisor to customers and a revenue driver for the business, identifying growth opportunities, running expansion sales motions, and helping customers unlock the full value of Roofr’s platform. You’ll have the opportunity to manage a large portfolio of accounts, driving upsell and cross-sell opportunities, ensuring customer retention, and playing a key role in guiding both our sales assisted and self-serve customers through their journey with our solutions. This is a fast-paced, high-growth environment, and we’re seeking someone who thrives on delivering results and building lasting customer relationships. What You'll Get to Do: Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr. Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion. Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions. Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR). Proactively address churn risks to ensure high retention and customer satisfaction. Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience. Work closely with the Implementation team to ensure smooth account set-up and ongoing account health. Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS). What You'll Bring to the Role: 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment. Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows. Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions. Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams. A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies. Strong understanding of key metrics, such as MRR, churn, retention, and NPS. Excellent communication skills and a customer-centric mindset. Who You Are: Revenue-minded - You think about accounts through a growth lens and naturally identify opportunities to expand customer value. Proactive and independent You take initiative and are comfortable owning a large portfolio of customers. Competitive and driven - You set ambitious goals for yourself and consistently strive to exceed them. Customer-obsessed - You focus on helping customers achieve meaningful outcomes while driving mutual growth. Collaborative - You work well with cross-functional teams to deliver the best outcomes for customers. Resilient and adaptable - You navigate challenges with a positive attitude and adjust quickly in a fast-paced environment. Compensation Band: $75,000-85,000 CAD + 35% variable Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact. 🏠 What we offer (US + Canada) When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: 🏝️ Vacation/Paid Time Off: 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2! 1 Friday off per month (we call those our laundry days!) Company wide paid shutdown for the week between Christmas and New Years Flexible time off 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada RRSP/401k match Generous Parental Leave policy 🤝 Perks: We host an annual company retreat with great team building activities Ample learning and development opportunities to continue growing your career Home office setup stipend Internet and phone allowance Remote first culture Weekly Friday paydays! 🤖 AI Notice At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too. And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️ ⚠️ Important Notice We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers . If you receive any suspicious messages or have questions, reach out to us at [email protected] . Your safety and security are important to us — thank you for your vigilance! Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.