Account Manager, Customer Experience

Who We Are At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it. If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you. *We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities. This is a REMOTE position, as such you must be located in the United States and will be required to work Eastern or Central time zones What we are looking for: Amsive is hiring an Account Manager, Customer Experience , with prior experience in omnichannel marketing with a focus on Direct Mail campaigns . We are seeking a client-facing professional who combines operational discipline with strategic thinking and thrives in a fast-paced setting. We’re looking for an Account Manager who brings a curiosity for marketing, thirst for learning, strong problem-solving skills, and sharp attention to detail. The right candidate is dependable, able to work independently and collaboratively, and able to manage multiple projects simultaneously while maintaining clear, proactive communication with clients around timelines, performance, and scope. This role is for someone who wants to own, not just execute. If you’re driven by impact, relationships, and growth, this is where you build your next chapter. What You Will Be Doing Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans. Support Account Director in driving retention and identifying organic growth opportunities. Own program clarity and momentum across complex, cross-channel initiatives. Work moves forward because you are driving it. Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy. Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps. Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications. Support development of QBR and annual business review materials. Collaborate with marketing teams to refine optimization recommendations. Partner with team members to ideate audience, creative, and channel testing strategies. Maintain curiosity around data-driven marketing trends and emerging best practices. Become proficient in Amsive’s tools and systems to ensure operational excellence. Who you are: 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV. 2+ years of experience in an agency environment with proven success managing client relationships. Experience serving as the primary client point of contact for omnichannel campaigns. Skilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and production. Strong written and verbal communicator brings clarity and confidence to every interaction. Highly organized, able to manage multiple projects while maintaining trust and momentum. Strong grasp of marketing and communication principles. Proficient in Microsoft Office, especially PowerPoint and Excel. Comfortable working in regulated environments and compliance-driven workflows. Able to interpret data and translate it into business insight. Demonstrated ability to build and maintain profitable client relationships. Future-minded, with a strong desire to grow into senior client leadership within an omni-channel agency environment. Additional Information Salary starting at $75,000/yr, based on skills and experience Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays Dental, Vision, and Health Insurance 401(k) with a company match program Paid Parental Leave Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800. Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment. All offers of employment with Amsive are contingent upon the successful completion of background checks, which may include criminal history and reference verification, conducted in compliance with applicable state, federal, and local laws. As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.