Account Manager (Corporate)

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings. Being a Account Manager, Corporate at iManage Means… You will drive net revenue retention (NRR) and expansion within a portfolio of existing corporate legal organizations with attorneys/lawyers and below. In this Senior Specialist role, you’ll own the full account relationship, identify white-space opportunities, guide product adoption, and execute cross-sell and upsell motions that deepen customer value and lock in long-term partnerships. iM Responsible For… Owning the full account relationship for a defined portfolio of corporate legal customers Identifying white-space and expansion opportunities through discovery, stakeholder engagement, and adoption analysis Developing and executing expansion plans to drive cross-sell and upsell motions aligned with customer goals Guiding and accelerating product adoption to maximize time-to-value and customer success metrics Conducting regular business reviews and strategic planning sessions with executive and legal leadership Collaborating with Sales Engineering, Product, and Customer Success to understand customer needs and solution fit Managing accurate forecasting, pipeline discipline, and expansion pipeline visibility within CRM systems Driving net revenue retention (NRR) and expansion revenue targets for your portfolio Building and maintaining long-term strategic relationships that position iManage as a trusted advisor iM Qualified Because I Have… 3–6 years of B2B account management, customer success, or expansion sales experience in SaaS or technology Proven track record managing account portfolios and driving expansion revenue or NRR Consultative sales mindset with strong discovery, active listening, and stakeholder management skills Comfort navigating complex organizations and engaging Director-level, VP-level, and C-suite stakeholders Experience using CRM platforms such as Salesforce and ability to maintain pipeline discipline Strong analytical skills and business acumen with ability to identify trends, gaps, and expansion opportunities within accounts Ability to articulate product value and ROI in business terms aligned with customer priorities Bachelor’s degree or equivalent professional experience Bonus Points If I Have… Law Degree or directly related legal experience Experience in legal technology, document management, or workflow automation platforms Exposure to corporate legal departments or in-house counsel environments Familiarity with customer success methodologies, product adoption frameworks, or expansion playbooks Track record of exceeding expansion targets or delivering significant net retention improvements Don’t meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn’t align perfectly with every qualification we encourage you to apply anyways! iM Getting To… Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By… Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. Rewarding me with an annual performance-based bonus. Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%. Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave. Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset. Having multiple company wellness days each year to prioritize mental health and well-being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. The overall US annual base salary range for this position is $100,000–$130,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process. iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. About iManage... At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: www.imanage.com Please see our recruitment privacy statement for more information on how we handle your personal data.