Account Manager, Client Services - Fuze Care Services

Job Summary At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. Job Description The Account Manager serves as the primary liaison between hospice organizations and Fuze Care Services. This role ensures that hospices have access to pharmacy solutions that meet their clinical and operational needs, while maintaining compliance with regulatory requirements and optimizing cost-effective strategies for end-of-life care. The Account Manager builds strong relationships with hospice clients, provides strategic guidance, and leverages data analytics to improve utilization and outcomes Key Responsibilities: Client Relationship Management: Act as the main point of contact for hospice clients, fostering trust and long-term partnerships. Understand client needs and recommend pharmacy solutions that align with hospice care goals. Drive client retention through proactive engagement and strategic support. Travel up to 50% to visit clients in person. Pharmacy Solution Coordination Identify and recommend pharmacy partners and solutions that meet hospice requirements. Ensure alignment between hospice protocols and Fuze services, including formulary management and cost-containment strategies. Collaborate with internal clinical pharmacists to validate clinical appropriateness of solutions. Operational Support Coordinate implementation of new hospice groups, ensuring smooth onboarding and education. Work with internal teams (clinical, billing, operations) to support accurate claims processing and service delivery. Issue Resolution Address and resolve client inquiries, escalations, and service concerns promptly. Provide education on Fuze processes, hospice medication protocols, and best practices. Data Analysis & Reporting Review hospice utilization data and medication spend to identify trends and opportunities. Prepare and present quarterly business reviews with actionable recommendations. Business Development Identify opportunities for service enhancements and growth within existing accounts. Upsell clinically appropriate solutions when beneficial to patient care and client operations. Client Education & Partnership Deliver training sessions on Fuze systems, formulary compliance, and medication ordering processes. Act as a trusted advisor to hospice leadership, offering insights and best practices. Required Experience & Qualifications: Minimum Qualifications: Bachelor’s degree in healthcare, business, or a related field (or equivalent experience) Minimum of 3 years of account management experience Proficiency in Google Workspace and/or Microsoft Office Suite Strong presentation skills, including the ability to create and deliver content in both virtual and in-person settings Exceptional communication, active listening, problem-solving, and relationship-building abilities Demonstrated project management expertise Ability to work independently and manage tasks with minimal supervision Collaborative mindset with the ability to thrive both individually and as part of a team Ability to travel up to 50% of the time Preferred Qualifications: Advanced proficiency in data analysis and reporting tools Experience in PBM or hospice care account management Familiarity with pharmacy management systems and related reporting tools Strong knowledge of pharmacy benefit structures, hospice regulations, and medication management practices Understanding of hospice care models, end-of-life medication protocols, and formulary development Additional Information Additional Physical Job Requirements Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions. This position requires occasional travel therefore you must be able to sit for extended periods of time on airplanes and/or in vehicles, lift and carry luggage independently, navigate long distances through airports and other travel locations independently, and adjust to different time zones and climates. Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship. Salary and Benefits Salary Range: $75,000-$100,000 Commission Eligible: No Travel: Yes- Required up to 50% of the time Location Requirement: Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin . Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Benefits: Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month. More Benefits Information Here: Fuze Health Benefits Site . Application deadline: May 1, 2026 #LI-Remote Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at [email protected]. Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company. Fuze Health recruiters and hiring managers may use automated decision-making tools to assist with identifying candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. If you have any questions or would like to request an alternative process, please contact us at [email protected]. To learn about Fuze Health’s privacy practices including compliance with applicable privacy laws, please click here .