Account Manager / BDM (Remote / Australian Customers)

About Switch Supply

Switch Supply is a global ingredient sourcing and supply company partnering with food, beverage, nutraceutical, and FMCG brands across Australia and international markets.

Our mission is to challenge conventional supply practices by combining deep sourcing expertise, strong supplier networks, and data-driven systems to deliver reliable, transparent, and scalable ingredient solutions for our customers.

We work closely with manufacturers, brand owners, and distributors to source high-quality ingredients while managing quality, compliance, logistics, and supply-chain risk. As we scale, we continue to invest in sales enablement, CRM platforms, AI automation, and structured growth frameworks to support smarter decision-making and long-term partnerships.

Role Objective

· Business Development & Account Manager – Reports into General Manager

· Lead revenue growth and strategic customer partnerships

· Manage and develop the sales team

· Fantastic collaborative work environment

· Opportunities for career development and progression

· Join a fast-growing business solving complex sourcing challenges

· Play a key role in driving commercial strategy and business growth

· Work closely with leadership to shape the future of the company

· Newly created leadership role – be part of an exciting growth journey

A Business Development & Account Manager is at the forefront of driving growth, protecting margins, and building strong long-term customer relationships.

This role is both strategic and hands-on, responsible for new business development, key account management, and leading the sales function to achieve company growth targets.

The role will focus on managing existing Australian customer accounts across the Teavision and Switch Supply brands, while also exploring growth opportunities and strategic business development initiatives within APAC region.

What we need

The Business Development & Account Manager plays a critical role in scaling the business by identifying opportunities, strengthening customer relationships, and leading a high-performing sales function.

The ideal candidate will be commercially minded, customer focused, and highly driven to deliver revenue growth while maintaining strong margins.

Revenue Growth & Business Development

· Deliver annual revenue growth targets

· Identify, pursue and close new business opportunities

· Build and maintain a healthy sales pipeline

· Develop and execute quarterly sales initiatives

· Expand revenue within existing accounts through cross-selling and upselling strategies

· Explore and develop growth opportunities within the APAC market

Key Account Management

· Personally manage strategic and high-value customer accounts

· Manage and support existing Australian customer accounts across the Teavision and Switch Supply brands

· Conduct structured quarterly business reviews with major customers

· Strengthen long-term customer partnerships and identify growth opportunities

· Resolve customer issues quickly and professionally

Margin & Commercial Performance

· Achieve and protect gross margin targets across product categories

· Ensure pricing discipline and approval processes are followed

· Work with the General Manager and operations team to align pricing, supply and profitability

· Monitor discounting and commercial terms to prevent margin erosion

Sales Team Leadership

· Lead, coach and develop the sales team

· Conduct regular performance reviews and structured sales meetings

· Support major negotiations and customer engagement

· Foster a high-performance, customer-focused sales culture

Sales Planning & Reporting

· Prepare accurate monthly sales forecasts

· Provide pipeline and performance reporting to the General Manager

· Monitor market trends, competitor activity and customer insights

· Contribute to annual sales strategy and budget planning

What you'll bring to us

· Minimum 10 years' experience in B2B sales or business development

· Proven track record of achieving revenue and margin targets

· Strong commercial negotiation and deal-closing skills

· Experience leading or mentoring sales teams

· Strong customer relationship management capability

· Analytical skills with ability to interpret sales data

· High level of professionalism, accountability and ownership

· Experience using CRM systems and Microsoft Office tools

· Essential requirement for ingredient sales, food or beverage sales, or FMCG industry experience